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in Gastonia, NC
Assistant Store Manager - Full-time
•2 days ago
Verified Pay | $16.00 to $18.00 per hour |
---|---|
Hours | Full-time |
Location | 1761 Neal Hawkins Rd. Gastonia, North Carolina |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$17.00
$30.75
$46.18
About this job
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
- -Delegate daily workload among associates to meet merchandising and visual presentation standards.
- -Train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
- -Review associate store evaluations with store manager and staff to identify opportunity areas and correct all issues with a sense of urgency.
- -Assist in coordinating the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
- -Assist with associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
- -Assist in developing and implementing in-store marketing to include promotions, events and seasonal merchandising based on store needs.
- -Complete merchandising updates according to McCaffety Ace Hardware of Gastonia standards.
- -Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
- -Forecast scheduling needs to meet customer demand and create work schedules.
- -Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
- -Review staffing strengths and opportunities with the Manager and/or Owner.
CUSTOMER SERVICE:
- -Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
- -Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
- -Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team.
- -Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
- -Review all customer service measurement reports with the store manager and/or owner, and work with the team to identify opportunities in an effort to sustain or improve overall service levels.
- -Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.
INVENTORY:
- -Maintain accurate inventory at all stages through on-hand integrity, daily receiving, vendor drop shipments, store communication, product mix and flow, and adhering to McCaffety Ace Hardware of Gastonia’s best practices, metrics, and deadlines.
- -Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
COACHING AND TRAINING:
- -Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning, and industry events, etc.).
- -Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
- POSITION REQUIREMENTS:
- -High School Diploma or General Education Degree (GED).
- -Minimum of 3 to 5 years of verifiable retail leadership experience.
- -Ability to manage and lead a team of 10 to 15 associates with the assistance of the the Store Manager and/or Owner.
- -Hardware/Home Improvement/Garden Store experience and/or product knowledge is a PLUS. Previous contractor, handyman or heavy DIY experience a PLUS, but not required.
- -Able to work a varied schedule, rotating weekends, holidays, and overtime when needed.
Required qualifications:
- 18 years or older
- Legally authorized to work in the United States
- Available to work: holidays
- Available to work: weekends
- Available to work: weekdays
- 3+ years of experience in the retail industry
- At least high school diploma or equivalent or higher
- Retail skills: point of sale (POS) operation
- Retail skills: customer service
- Retail skills: handling returns
- Retail skills: addressing customer complaints
- Retail skills: restocking
- Management skills: supervising employees
- Management skills: resolving customer complaints
- Math skills: counting cash drawer
- Access to personal devices for work: smartphone - any type
- Comfortable handling customer complaints
- Able to stand for duration of shift
- Valid driver's license
Preferred qualifications:
- Math skills: calculating sales totals
- Math skills: calculating percentages
- 5-7 years of total work experience
- Able to comfortably lift 20 lbs