Sales Coordinator (Hospitality, Hotels, Tourism)

Title: Sales Coordinator

Position Purpose:

Support the Visit Detroit sales managers in the implementation and management of sales initiatives, activities, and processes. As a sales coordinator, you will be responsible for preparing sales proposals, bids, presentations, generating reports and conducting research as requested. This position requires a high level of professionalism and customer service skills as you will be interacting with internal staff, clients/prospect clients, vendors, and members.

Benefits:

Visit Detroit offers a selection of benefits designed with your health and financial well being in mind. We review our benefit programs each year to ensure we consider the best combination of benefit coverage, network access and affordability for our employees. In addition to health and welfare benefits, we have 11 paid company holidays per year, plus 1 floating holiday and opportunities to earn additional time off by referring new employees. Paid time off allotment for new hires (sick, personal and vacation combined) is 17 days per year. This is prorated based on full months projected to work in the calendar year. We also provide up to 4 percent 401(K) matching contributions after a minimum 6 month waiting period, 100% vesting upon entry. We also pay for parking in a covered parking structure just across the street.

Preferred Qualifications:

• 2-4 years’ experience providing administrative support in a hotel or Convention & Visitor Bureau (CVB) sales department.
• Direct client/customer contact supporting sales goals or fulfillment of obligations.
• 2 years working experience in the Travel/Tourism/Hospitality industry.

Minimum Qualifications:

• Bachelor’s degree in hospitality, related field, or comparable experience.
• One year experience in an administrative support position.
• One year experience within a sales, marketing, or hospitality organization.
• Valid Michigan driver license

Major Job Dimensions:

• Enter leads into the system and follow-up with hotels/partners to ensure timely responses to request for proposals (RFPs).
• Create and manage reports, create, and gather correspondence, assist in creating proposals, bids, sales presentations and providing research as requested.
• Organize site inspections including appointments, itineraries, and site books, as assigned by sales managers. Also participate in site tours as requested. May include transporting clients in our company vehicle.
• Work with marketing to customize visuals for site books and bids.
• With VP, Group/Convention Sales approval, participate in regional initiatives such as trade shows, Familiariazation Tours (FAMs) and sales calls as required.
• Navigate iDSS and MINT databases with intermediate level proficiency.
• Communicate and follow up with partners as required.
• Assist sales managers in responding to requests for information and assistance from both staff and outside constituents to fulfill annual and strategic sales goals.
• Assist sales managers in various activities including maintenance of databases, distribution of leads, correspondence, staffing needs for special projects, preparation of bid books, site inspections, special events, and other necessary staff support functions.
• Responsible for scheduling meetings or conference calls with sales managers to review priorities and tasks ahead, as requested.

• Proofreading, formatting, and preparing correspondence.
• Telephone fulfillment.
• Assist in scanning and copying, as needed.
• Provide overall support to Sales Managers.
• Provide back-up support for other sales units (Sales Managers/Coordinator teams & Detroit Sports Commission).

Knowledge, Skills, Abilities and Other Characteristics:

• Working knowledge of the hospitality industry, knowledge of area industry partners.
• Ability to communicate and interact effectively over the telephone and in person.
• Ability to coordinate multiple clerical tasks as well as play a supporting role throughout the sales process.
• Maintain dependable, consistent, and acceptable attendance based on a 5-day, 40-hour work week.
• Self-motivated individual with the ability to work in a changing environment and independently with limited direction.
• Ability to maintain a positive, courteous, and professional work attitude and working relationship with internal and external stakeholders.
• Highly skilled in organizing, prioritizing, and analyzing assignments.
• Ability to perform essential functions that typically involve reading text on a video display monitor and using a keyboard for extended periods of time.
• Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language.
• Ability to work effectively in both remote and in-person work environments.
• Proficient in using video conferencing software and other remote work tools.
• Proficient in using personal computer software and applications including Microsoft Word, Excel, Outlook and PowerPoint.
• Proficient in using customer relationship management technology with the ability to learn new systems.
• Available evenings and weekends for assignments and travel, as needed.
• Availability to work overtime when required.
• Valid, unrestricted Michigan driver’s license.

DETAILED JOB PROFILE ATTACHED

Sales Coordinator (Hotels, Tourism)

Hotel Sales Assistant

Sales Assistant

Hotel Sales Coordinator

Sales Coordinator

Sales Administrative Assistant

Sales

Sales Manager

Hotels

Hospitality

Tourism

CVB

Convention & Visitors Bureau

CRM

iDSS

Customer Service

Sales Leads

Sales

Communication

Leads

Site Visits

FAMS

RFPs

Request for proposal

Proposals

Bids

Presentations

Sales Presentations

Research

Organizational Skills

Detailed Oriented

Tradeshows

Trade Shows

Sales Calls

MINT Database

Multitasking

Multitasking

Professionalism

Open Communication