Service Dispatcher Scheduler

Essential Duties and Responsibilities:

• Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.
• Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.
• Schedule Service Calls and Testing Dates with customers and field service technicians
• Dispatch field service technicians daily/weekly as required to projects and service sites.
• Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.
• Maintain Fire alarm and Sprinkler Service schedules.
• Quote service and testing work and contracts
• Creation and Closure of all work orders
• Invoice projects in a correct and timely manner
• Lead all collections and accounts receivable efforts
• Negotiate pricing and request purchase orders for all equipment.
• Maintain exceptional customer service and working relationship.
• Visit customers and encourage direct business development and sales activities
• Increase the present customer base
• Managing multiple projects and deadlines with ability to prioritize and complete tasks.
• Analyzes and review proposals to ensure profitability.
• Remain objective when faced with predetermined client number/expectations.
• Participate in contract and change order negotiations.
• Attend monthly department meetings.
• Attend and present projects at monthly financial meetings.
• Manage 24/7 service calls and scheduling

Physical Requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Equal Opportunity Employer/Veterans/Disabled