Host/Hostess

* Greet guests at the door and escort/direct them to a table

* Set tables according to service standards

* Introduce the guests server as they sit down

* Communicate with the kitchen regarding guests counts and length of wait for tables

* Always smile and greet guests with a warm welcome

* Check in with guests to ensure satisfaction with each food course and/or beverages

* Maintain cleanliness of work areas and hostess stand throughout the day

* Make silver ware roll ups throughout the shift

* Ensure uniform and personal appearance are clean and professional

* Welcome and acknowledge all guests according to company standards

* Run food and bus tables when you find extra time

* Anticipate and address guests` service needs

* Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness

* Thank guests with genuine appreciation

* Perform other reasonable job duties as requested by Supervisors

* Help plan and coordinate timely seating of guests.

* Responsible for hanging guests coats.

* Take reservations in person and over the phone, using professional language at all times.

* Answer telephones, responding to guests questions in a professional manner.

* Knowledge of resort services and amenities.

* Maintain cleanliness of coat room and podium areas.

* Maintain perfectly clean uniform.

* Perform opening and closing side work.

* Maintain seating chart.

* Check phone messages.

* Use of Reserve Open Table system.

* Use guests names whenever possible.

* Knowledge of all menus.

* All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.

* Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.

* Regular attendance in conformance with hotels standards is essential to the successful performance of this position.

* Comply with hotel grooming standards for both uniformed and non-uniformed associates.

* Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.

* Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations . One year restaurant experience. Prior experience within a four star hotel brand preferred. **Apply for Host/Hostess**

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