Pizzeria Cashier

Thank you for your interest in becoming a cashier at Ben Yehuda Pizza. We understand that the market is competitive and wanted to provide you with further insight into what this role entails.  As a Cashier your day-to-day consists of five main tasks: 

1. Taking orders and managing money
2. Bringing orders to tables
3. Customer Service
4. Quality Control
5. Cleaning & Side Work

It's our goal to make our customers lives easier through pizza. 

Your #1 responsibility every day is to help us execute this vision by making their Ben Yehuda experience as simple as possible.

This may sound easy, but it involves a lot of work through, what we call, a swan mentality. Swans are always swimming so gracefully, or so it seems. But under the water they're paddling like hell. We try to give the same appearance. To the customers we're working gracefully. Calmly taking their orders, answering their questions and delivering their pizzas, in a clean and organized environment.

Sometimes customers make this easy for you, they know their order and it's a quick in and out transaction. Other times they may have questions, allergy concerns, or are just looking for recommendations. Every now and then there may be a complaint, but if we're doing our job correctly, we can head this off before the problem ever makes it to the customer.

It also means cleaning (lots of it) and other side jobs. A clean facility is calming and relaxing to our customers. A messy environment is confusing and stressful (not easy!). Side jobs help the restaurant run smoothly, making this easier for your future self and coworkers. Side jobs include (but are not limited to) taking inventory, ordering, and storing supplies, folding boxes, doing prep work, and generally helping other team members as needed. Side jobs are the general responsibility of the team, but in following our core value of Extreme ownership (keep reading!) they should be treated as individual responsibilities.

This may seem like a lot, but you won't be alone. We will give you all the training you need to be successful. If you have any suggestions for how we can make you more successful we would love to hear them! We're always looking for ways to improve!

We have 3 core values that help our Rock Star team members separate us from the competition

The first is EXTREME OWNERSHIP. We believe that we have control over our environment. This means that if you need something to be successful, you ask for it, you don't wait for it to magically appear. Additionally, if you see that something needs to be done, or a customer brings an issue to your attention, you own it and get it done, or make it right. If it's beyond your ability you make sure that it's delegated to someone who can get it done and follow up to make sure it's been completed.

The second is BEING 51% OF EVERY RELATIONSHIP. Always aim to give more than you get. It means going the extra mile for our customers and for our team, it means taking initiative and helping others out before they ask. It also means making sure that your work is done quickly and thoroughly, so that you have time to help others and don't need help yourself.

The final core value is to always LEVEL UP. Always work on your craft and gain knowledge. Try to be smarter, better and faster. Improve on the skills you've learned and try to learn new ones so you can better serve our customers and our team.

You'll have 3-4 weeks of training, where you will learn the ins and outs of how the restaurant operates. While that won't be enough time to teach you everything (as a company we're still learning new things every day!) it will put you well on your way to your path of success.

A typical day may start by preparing the store for opening. This includes setting up the chairs, cleaning the tables and floors of any dust/dirt that may have accumulated over night and a few other simple tasks that put us on the path for success (don't worry, we have plenty of check lists to keep things simple for you). If time allows before customers come in you can expect to help the kitchen crew by operating the dishwashing machine, help with prep, and organizing the stock room.

Once we open, you will start processing customers' orders (we receive orders in person, by phone, or through our app and website), doing quality control (remember when we said we try to head off mistakes before they make it to the customer - we check every item before it goes out), and cleaning/stocking behind customers as they come in and out. You will usually have time to eat a slice or two (did we mention that you'll eat free while you're on shift?) as well. Remember, we want to make this easy for the customer, so act like a swan!

After the rush you'll restock, clean and help the kitchen crew with any prep work that hasn't been completed. This is also when you'll typically work on any side jobs that may come up.

We're typically busier during dinner, so ahead of the dinner rush you will be pre-stock some items. We mentioned making this easier for customers, but this also makes things easier for your future self, so that you can clean up and leave as quickly after closing as possible.

Before closing we start putting the restaurant to bed, by closing the cash drawers, stocking for the following day, and cleaning the tables, counter area, patio dining room, and washing dishes. We have more checklists for that as well!

At the end of most days, you should feel a little tired but satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy businesspeople will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU!

We hope this letter has helped to explain what your day-to-day would look like as a Cashier at Ben Yehuda Pizza.  While there is much more that was not touched upon, we wanted to give you a general idea of what to expect.  If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive then you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player Cashier and we would love to add you to our team.