Philanthropy Operations Manager

General Summary of PositionResponsible for coordinating the management of accurate and timely recording and receipting of charitable gifts and pledges to MedStar Health and its hospitals and operating units. Manages all facets of gift acceptance, including, but not limited to hard and soft crediting rules, accounting for split interest agreements and their entry into the data system, limits on rules around donor advised funds, gifts related to special events, auctions and raffles, proper documentation of restricted gifts and documentary evidence of donor intent, etc. Audits and refines the business processes associated with gift processing in relation to gifts that are received by hospitals and business units including gift data sheet updates.

Primary Duties and Responsibilities

Assists in the creation of and adherence to, a system-wide gift acceptance policy.

Audits and refines the business processes associated with gift processing.

Collaborates with philanthropy teams in the entities to ensure that acknowledgement letter templates and business rules governing gift acknowledgement letters are routinely updated and maintained to support the stewardship needs of the hospital and business unit philanthropy teams.

Coordinates stock gifts and transfers with associated philanthropy officers to confirm the donor, stock and gift designation, and works with MedStar Health Treasurers office and bank to facilitate the gift transfer and records the accurate median value for the donor's tax records.

Coordinates with MedStar entities and gift processing, to ensure that all gifts are entered into the philanthropy gift information system (CRM) in a timely and consistent manner.

Partners with the Philanthropy Program Director in managing the data infrastructure to support the grateful patient/philanthropy champion program.

Manages the monthly close of gifts in Raiser's Edge and prepares monthly batch for Finance to post in the MedStar general ledger. This includes review of pledge documentation, validation and follow up if there are any issues.

Oversees all facets of gift processing including entity deposits, recurring gifts, payroll, online giving and credit card systems.

Designs and produces custom reports as required by the needs of Philanthropy Operations; remains up-to date on the capacity of all standard database reports and revises as needed.

Manages all Board information.

Minimum Qualifications
Education

• Bachelor's degree in related field preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years Experience with gift processing systems, bookkeeping, word processing, spreadsheets, and databases. requiredand
• Additional office experience working with a small office team, software skills, including experience with blackbaud raisers edge, blackbaud CRM, Microsoft Word, Excel, Access, project, electronic mail, and internet search engines. required

Knowledge, Skills, and Abilities

• Proficient verbal and written skills. Highly detail oriented with emphasis on accuracy of data entry and analysis. Proven ability to learn and comprehend complex databases. Good problem-solving and analytical skills, with proven ability to take responsibility, to work well as a team member and to work independently. Demonstrated ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines. Good interpersonal and organizational skills. Demonstrated initiative and problem-solving skills.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.