Junior Customer Service Representative

Description

We are immediately seeking to hire a Junior Customer Service Representative to train on our Customer Service Team. A mentor will be assigned to you with the responsibility of your individual training and development. The Management Staff maintains an open door policy for additional support on a daily basis.

 Primary Functions: 

• Assist customers through the sales process
• Clearly communicate the details of promotional packages offered on behalf our clients
• Actively engage with potential customers and build rapport with them
• Retain current customer base and initiate conversations about updated promotions since their initial purchase
• Resolve any concerns, questions or confusion about the packages offered with professionalism and clear communication
• Offer recommendations based on the customer’s preferences
• Adapt product presentations to each audience
• Become an industry expert on each of our clients’ brands

 Qualities Preferred: 

• Passionate and eager to learn
• Positive attitude
• Professional and personable
• Proficient communication skills
• Driven to succeed
• Reliable and adaptable

 Education Level:

• High School Diploma or Equivalent