Associate Customer Service Representative- 10:30am-7pm

**Associate Customer Service Representative- 10:30am-7pm**

**Portage, MI, US**

**COVID-19 vaccination requirements**

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our page for current vaccination and/or reasonable accommodation requirements and timelines.

We are proud to be named one the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.

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**Who We Want**

* ****Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize and automate.**

* ****Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.**

* ****Goal-oriented developers.** Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.**

* ****Challengers.** People who seek out the hard projects and work to find just the right solutions.**

* ****Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.**

* ****Teammates.** Partners who listen to ideas, share thoughts and work together to move the business forward.**

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**What You Will do**

**Under minimal supervision the Associate Customer Experience Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.**

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** Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.**

** Follow standardized process to ensure 100% quality for all orders. Accountable for all record-keeping as appropriate and in accordance with Stryker specifications. Understands, interprets and explains detailed information of printed material and processes.**

** Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.**

** Maintain continual positive attitude, builds relationships and fosters teamwork.**

** Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.**

** Flexibility in responding to new and rapidly changing situations and environment.**

** Demonstrates an understanding of how decisions impact customers and markets.**

** Participates in the creation and continuous improvement of standardized work.**

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**What We Need**

* **Clear and concise communication skills**

* **Passion for best-in-class customer service and ability to make customers promoters of our products and services**

* **Computer skills and know-how to navigate between different systems**

* **2+ years of customer or account management experience preferred**

* **Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.**

* **Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, Excel and Word.)**

* **Demonstrated problem solving and communication skills**

* **Demonstrated organizational, customer service and follow up skills**

* **Demonstrated phone skills; ability to maintain composure in stressful situations**

* **Demonstrated interpersonal skills with ability to successfully communicate verbally and writing**

* **Demonstrated accuracy in data entry**

* **Must have the ability to work flexible hours, as needed to support the business needs.**

* **Must be able and willing to work successfully in a team environment.**

* **Prefer demonstrated knowledge of the medical implant industry and hospital customer base**

* **High School Diploma or equivalent required.**

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Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

**About Stryker**

Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

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**Transcript**What I love about working in a hybrid environment is that it allows me the opportunity to work on site when I need to be, but also the flexibility to work from home and accomplish non-work related tasks in a stress-free environment.

What I love about working in a hybrid environment is that it allows me the opportunity to work on site when I need to be, but also the flexibility to work from home and accomplish non-work related tasks in a stress-free environment. **Date posted:** February 14, 2022

**Job ID:** R468897

**Job category:**

**Primary location:** Portage, MI, US

**Employee type:** Full time

**Relocation:** No

**Work Flexibility:**

**Travel:**

Portage

MI

US

Job Posting Location