Room Attendant

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.

Overview:

JOB DESCRIPTION

TITLE: ROOM ATTENDANT

REPORTING RELATIONSHIP:

Reports to Hotel/Villa Supervisor. In his/her absence reports to the Housekeeping Hotel/Villa Manager or Housekeeping Manager. Works in close harmony with the Houseman, Supervisor and other members of the Housekeeping Department.

JOB SUMMARY:

Report in; obtain room assignment sheetnoting any special instructions or VIP informationand room master key or room keys.

Check cart and caddy(s) to ensure proper and adequate supplies are available to begin cleaning rooms; proceed to first room.

If a "DO NOT DISTURB" (Privacy Please) sign is on the door, do not try to enter room unless otherwise instructed by Supervisor or Manager. Otherwise, knock on door and say "Housekeeping" wait a few seconds - then repeat procedure. If no answer:

• Open door and turn on light.
• Position room attendant cart with open side facing room. Remove caddy and vacuum and enter room.
• Open drapes, turn on all lights, check A/C and TV, and balcony or patio.
• While moving around room, collect trash, empty ash trays (be sure any fire is out) into waste baskets. Empty wastebaskets into trash bag on cart.
• Place ash trays, glasses, ice buckets and empty waste baskets in bathroom to be washed.
• If food trays are in room, cover tray with napkin and place in entrance foyer.
• Return to cart, gather supplies and bring into unit.
• Strip beds, collect soiled linen and terry; carry all soiled linen and terry to cart and place in linen bag on cart.
• Clean bathtub, shower area, bathroom walls and doors, vanity sink, mirrors, toilet. Replace room supplies and amenities; clean bathroom floor (be sure to remove, clean and replace sink stoppers).
• Make bed(s), clean and dust room furniture and fixtures, closet, and patio or balcony, connecting doors, sliding glass doors and tracks, and access door.
• Vacuum carpet, adjust drapes, spray room deodorizer (work your way from farthest corner of room to entry door).
• Return caddy and vacuum to cart; turn-out lights, close and lock door.
• Record room status on room assignment sheet, noting any repair and maintenance needs; proceed to next room.

• Upon completion of room assignments, return cart to designated closet; remove linen and trash bags (soiled linen goes to laundry, trash to dumpster), clean cart and restock with supplies for next day, wait for Supervisor to arrive and sign off on daily assignment sheet.
• Turn-in assignment sheet and keys to Housekeeping Office. Perform any extra or special duties assigned by Supervisor or Manager.

QUALIFICATIONS:

Although a complete high school education is not a requirement for this position, employment and advancement prospects are much brighter for high school graduates. Education should include at least two years of English language and two years of mathematics. The ability to communicate clearly with Resort guests and staff members is essential. Room attendants should be neat, clean, well-groomed, and be capable of establishing a rapport with our guests in a warm, friendly and courteous manner at all times.

PHYSICAL REQUIREMENTS:

Room Attendants must be in excellent physical condition with strong backs, arms and legs; capable of lifting loads of 30 to 50 lbs, and of standing and walking for several hours at a time. Room Attendants require complete body mobility and flexibility; able to bend, stoop, kneel and reach in order to properly clean all areas of our guest quarters.

WHAT ARE WE LOOKING FOR?

Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:

Teamwork We work together to achieve a common goal.

Respect We care about the feelings and beliefs of others.

Integrity We conduct our work and relationships in an honest and fair manner.

Creativity We change what exists into something better.

Excellence We want our resort to be iconic set the standard.

Passion - We love what we do and it shows!

In addition, we look for the demonstration of the following key attributes in our Crew Members:

• Caring
• Reliable
• Energetic
• Wow our Guest

WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.

We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.

Qualifications:

Previous hotel experience preferred.

We offer competitive pay, and excellent benefits. EOE/AA