Customer Service Representative Bilingual (Spanish)

Customer Service Representative Bilingual (Spanish) Full Time NEW **Imagine a more rewarding customer service career with work from home flexibility and the room to advance. Join a stable, growing organization where you learn new skills as you help business across the country.**

**Valley Proteins, Inc.** is looking for a **Bilingual Customer Service Representative (Spanish)** to join our team at our **Winchester, VA** headquarters.

This is a critical role responsible for providing excellent customer service to all customers by responding to phone calls and resolving complaints and coordinating service needs with plants and field procurement reps.

**As a member of the team, you can expect:**

* **Work From Home ** You will have the flexibility to work from home as needed.

* **Greater Sense of Accomplishment ** Enjoy a career where you can truly focus on customer relationships and helping them solve problems rather than hitting call metrics.

* **Skills Development** We have a robust training program for our customer service team. You will have all the tools you need to be successful in the role and feel truly valued by the company.

* **Competitive pay**

* **Great Benefits ** medical, dental, vision, profit sharing, paid time off.

* **$500-$1000** annual contribution towards your healthcare savings account.

* **3% guaranteed** contribution to your 401(k) account.

* **Advancement opportunities ** Advancement is always possible here. We are always looking for key players motivated to move up into higher level roles.

* **Environmental impact** Make a positive impact on the environment and feel good about what you are doing! You are helping to recycle useful by-products that would normally go into the landfill.

**If you have the following, we want to hear from you:**

* Bilingual (English/Spanish)

* Professional customer service experience

* Call center experience highly preferred

* Proficient using Microsoft office products a plus

**Job Responsibilities for this critical role:**

* Assess customer problems and determine the best course of action to resolve them.

* Communicate customer problems to appropriate personnel to resolve them.

* Follow up with the customer to ensure their problem has been resolved to their satisfaction.

* Communicate other services we may be able to provide the customer.

* Prepare reports and perform other administrative tasks as assigned.

* Generate service tickets for the plants.

**About the Company:** Since 1949, Valley Proteins, Inc. has been a leader in recycling used cooking oils and animal by-products into high-quality ingredients for biodiesel, livestock feed, and pet foods. Our focus is on customer service and protecting our environment for a sustainable future.

*All qualified applicants will receive consideration for employment without regard to the individuals race, color, sex, national origin, religion, age, disability, genetic information, status as a protected veteran.*

**Location:** **Job Title:** Customer Service Representative Bilingual (Spanish) **Job Location**

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