Lead Concierge

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Major Responsibilities:

* Sets an exemplary helpful, friendly service standard

* Serves as an informational resource for the building

* Supervises and manages team members, ensuring that policies and procedures are implemented properly and followed

* Motivates Concierge Team to exceed guest and client expectations

* Holds Concierge team accountable when not following policies, procedures, and standards

* Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence

* Helps manager in scheduling for the Concierge team and ensures that time-cards are accurate for payroll

* Recommend annual customer service and hospitality training for staff

* Lead staff meetings on a regular basis

* Conduct annual performance reviews for direct reports. Deliver performance feedback annually. Work with staff on professional goals and growth opportunities.

* Ensures the Concierge Desk appears professional and fully stocked with information including local maps, brochures and event literature

* Builds and maintains relationships through networking with area concierge, front desk staff and other personnel within the tourism industry including resorts, hotels, residences, office buildings, and attractions

* Works directly with the Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations

* Meets or exceeds given goals for specific job functions

* Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area

* Flexible schedule, especially during high volume seasons

* May need to work overtime for special events

* Any and all other duties and tasks assigned

Skills and Aptitudes:

* At least three years experience in hospitality, marketing, or luxury retail in a supervisory capacity

* Excellent communication skills including verbal and written

* Excellent problem solving and leadership skills

* Knowledgeable on Microsoft Office, Microsoft Teams, digital technology

* Ability to complete multiple tasks while maintaining a pleasant and professional demeanor

* Ability to listen and react quickly to guests and retailers requests in a genuine manner

* Ability to prioritize tasks under pressure

* Ability to work with varied personalities and temperaments

* Self-motivated and action-oriented team player

* Team player

* Strong organizational skills

* Takes pride and ownership in the position and property

* Strong knowledge of the Northern Virginia and Washington DC area entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date

* Able to implement company policies and procedures to ensure effective leadership

Education/Experience:

* Associates Degree or equivalent work experience

* 3-5 years experience in progressively responsible roles in hospitality, sales, marketing or related field

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.