COMSEC Custodian, TS/SCI with Polygraph required - Full-time / Part-time

Seize your opportunity to make a personal impact as a Customer Service Support Specialist, GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Support Specialist joining our team to to conduct asset management functions on IT equipment and to provide encrypted secure devices support when needed.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience preparing and generating asset management reports.
• Demonstrated experience developing and maintaining Standard Operating Procedures (SOPs).
• Demonstrated experience in developing and enforcing process changes and improvements.
• Demonstrated experience in creating transactions for IT assets between mission partners and accounts.
• Demonstrated experience in performing physical inventories of IT assets and conducting IT inventories for decommissions.
• Demonstrated experience with IT service delivery tools.
• Demonstrated experience performing secure communications Custodian activities and tasks to include but not limited to:
  o Ordering, issuance, and destruction of encrypted secure device key material
  o Rekeying encrypted secure device(s) when requirement arises
  o Tracking, inventory, accounting, auditing, and reporting of encrypted secure devices
  o Submitting timely acknowledgements of receipt for received encrypted secure devices
  o Inspecting all incoming accountable encrypted secure devices pouches for evidence of tampering
  o Executing operational procedures and security procedures requires of encrypted secure device custodian
• Demonstrated experience with organizational, customer service, and interpersonal skills.

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience with Sponsor's IT service delivery tools.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience with IT Services Management (ITSM) best practices and ITIL framework.

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS in Information Technology or related field
• Required Experience: 8+ years of related experience
• Security Clearance Level: TS/SCI with Polygraph
• Location: On Customer Site
• US Citizenship Required

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GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
8 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
10-25%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.