Telesales Representative

General Summary:

The Tele Sales Representative is an inside sales and customer service position at TruVista Communications. Key responsibilities include following up on sales leads and making warm calls to potential customers to close sales and meet assigned sales goals. He/she also takes inbound calls from customers and records information, informs customers of special promotions and/or new services offered by TruVista, and sells new business and customer upgrades while providing exemplary customer support.

Essential Job Functions:

The essential job functions include, but are not limited to the following:

• Solicit and sell additional or upgraded services to both new and existing customers
• Manage sales leads by tracking and following up on them to close new sales and customer upgrades
• Conduct sales presentations and product demonstrations over the phone and via the internet
• Close sales and meet monthly sales goals in accordance with business development plan
• Produce sales activity reports
• Work with TruVista sales and operations team members to generate sales leads
• Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and TruVista
• Provide world-class service to customers, process orders for service installation, activation, disconnection, or change in service
• Fill out contract forms, determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
• Take ownership of customer complaints concerning billing or services rendered, and refer complaints and service issues to appropriate departments for investigation and resolution
• Perform other work-related duties as assigned

Knowledge, Skills, and Abilities:

• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
• Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations

Knowledge, Skills, and Abilities – Continued:

• Math Skills – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software

Qualifications:

• High school diploma or GED, or equivalent combination of education and experience
• 6 months to 1 year of related experience and/or training
• Industry experience and sales experience is preferred

• Must have reliable transportation, as travel to other retail locations may be required based on business needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.