Network Engineering Director

OVERVIEW:GiGstreem is a US based national Internet Service Provider, serving Residential (Single Family, MDU) and Commercial (MTU) clients with technology solutions in markets across the country. As a part of our growth and expansion, GiGstreem is looking to hire a Field Technician. SUMMARY:

GiGstreem is seeking a dynamic and experienced professional to join our team as the Director of Network Engineering. As a rapidly growing organization, we are dedicated to maintaining cutting-edge network infrastructure to support our evolving business needs. The ideal candidate will play a crucial role in leading and managing our network engineering team, overseeing network implementations, providing robust support, and managing day to day operations. This role is a combination of leadership and technical capabilities supporting transit, transport, and wireless technologies.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Establish a culture of highly effective and energized team members that are focused on common engineering goals and technical solutions that will enable the business to scale.
• Provide technical leadership for networking teams including direction on design, troubleshooting, and deployment.
• Lead, mentor, and manage a high-performing network engineering team.
• Develop and publish reports and metrics to support operational efficiencies and cross functional visibility and accountability.
• Foster a collaborative and innovative team culture while interfacing with other internal cross functional teams to create cohesive network engineering processes that aligns with the rest of the business.
• Develop and implement proactive monitoring solutions to ensure high visibility of the network infrastructure for the entire company, NOC and Tier 2 agents.
• Develop training and processes for NOC and tier 2 support capabilities
• Manage the organization’s telecom resources, ensuring optimal efficiency and cost-effectiveness.
• Collaborate with vendors to negotiate contracts, review SLAs, and stay informed about industry trends.
• Create and oversee the creation and development of documentation repositories, standards, and processes.
• Documents the teams’ processes and reviews and publishes weekly project updates, team metrics, and oversees budget and costs of telecom.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.
• 6-8 years of experience in a similar technical role with a minimum of 2 years managing an engineering team.
• Excellent written and oral communication skills
• 3-5 years telecom experience, managing vendor relationships, and contract management.
• Possess extensive knowledge and hands-on experience in network routing and switching; CCNP or CCIE preferred.

PREFERRED QUALIFICATIONS:

• Solid working knowledge of structured cabling design and best practices.
• Experience and working knowledge with Office 365, especially Visio (or equivalent software such as AutoCAD).
• Experience and working knowledge with the following platforms Ruckus, Cambium, Microtik
• Extensive knowledge and expertise of data networks, telecom, Wi-Fi, unified communications, and fixed-wireless.
• Strong organization skills
• Able to mentor and coach team members.
• Ability to work autonomously and lead initiatives proactively.
• Adapt quickly to changing priorities and contribute to strategic decision-making.

BENEFITS:

• Health Insurance
• Vision insurance
• Dental insurance
• Long Term Disability
• Life Insurance
• Paid Time Off
• Monthly Cell Phone Reimbursement

SCHEDULE:

Salary Range: $140,000 - $165,000

Location: Remote.

GiGstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.