Branch Vice President

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Branch Vice PresidentACCOUNTABILITY STATEMENT

The Branch Vice President's responsibilities are to coach, develop and lead all branch employees to obtain individual, branch and organizational growth goals while delivering an exceptional member service experience. In addition, the Branch Vice President is responsible for managing and growing a loan and deposit portfolio in alignment with and in support of the strategic and operating plans for the credit union. Services offered include a comprehensive offering of consumer and business deposit accounts, lending services including consumer and origination of mortgage loans, small business lending products, investment and retirement planning and services and/or a full offering of consumer insurance products. This key position should be able to delineate VyStar's value proposition versus other competitors to employees and members. An excellent working knowledge of all facets involving alternative delivery channel offerings from web, phone, PC, plastic card, as well as other e-commerce functionality and social media business impacts. Develops and implements tactical plans and establishes objectives for the branch that are aligned with VyStar's goals and objectives documented in the annual business plan. Performs the job with autonomy in directing the day-to-day activities and operations of the branch while ensuring operations are performed in an efficient and cost effective manner. Evaluates trends and monitors member behavior to identify opportunities and solutions for both the member and the credit union. Maintains a high level of participation within VyStar's Leadership Team and promotes reinforcement and support of decisions rendered by the credit union and/or management. Adheres to the Standards of Excellence and behaviors of VyStar Excellence. Successfully establishes strong member relationships and teaches relationship building techniques to all branch staff. Responsible for managing the branch's financial and relationship building success.

ESSENTIAL JOB FUNCTIONS:

• Primary responsibilities are to ensure the day-to-day branch operations and branch associates are providing consistent, high level quality service to our members while achieving the organization's overall strategic goals and profitability requirements are being met or exceeded.
• Embrace VyStar's Standards of Excellence and mentor employees to the Standards of Excellence and behaviors of VyStar Excellence to successfully establish strong member relationships and the relationship building process.
• Development of the staff is critical to accomplish internal succession planning for all future non- management and management positions within the branch network.
• Develops an individual strategic branch plan to communicate and implement direction of the branch consistent with VyStar's annual business plan and strategic vision.
• Works closely with Human Resources and Training to ensure the interviewing, hiring and training curriculum are appropriate and timely to provide a great member experience for new hires and existing employees.
• Ensures the success of other key departments within VyStar Credit Union that are dependent upon referrals, including Investment Services, Business Services, and VyStar Insurance Services. This activity is an output of VyStar Excellence demonstrated behaviors and allows VyStar to better meet the expanded financial service needs of our members.
• Establishes performance objectives and expectations for the branch that are consistent with VyStar Excellence and branch scorecards. Must periodically validate scorecards to ensure they are applicable to all business units within the credit union.
• Conducts regular key management meetings to analyze changes or modifications in staffing schedules and needs.
• Financial Advisor and Money Makeover Coach providing counseling to members and employees on all financial matters and make recommendations as deemed appropriate.
• Responsible for the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports. Assists with or reviews performance appraisals prepared by the Branch Supervisors.
• Audits all areas of branch operations through the Branch Self-Monitoring Program (SMP) to ensure compliance with regulations, credit union policies and procedures.
• Responsible for the selection of branch staff and controlling compensation. Makes staffing recommendations to RVP based upon branch needs.
• Conducts outside business calls and conducts presentations in and outside of the branch to enhance the growth and profitability of all business units and the credit union.
• Supports and participates on Branch Leadership Team initiatives, meetings and special projects to recommend changes in improvement of operating processes and procedures to improve processes and control costs.
• Branch Vice Presidents and their staff may support a high school branch with a staff of up to 12 student managers. This includes mentoring the student managers, ensuring their training and development, ensuring sound branch operations and compliance with rules, regulations, policies and procedures. Also, responsible for developing and fostering good relations with staff at the school and providing financial literacy education to students in the school.
• Takes independent action in reviewing and applying policy and procedure in the daily operation of the position and to exercise good judgment in determining action.
• Adheres to solid risk management guidelines in a highly regulated environment.
• Assumes key leadership positions, as needed, with civic, not-for-profit, charitable and service organizations with the local market to support the VyStar brand.
• Completes no less than 20 hours of leadership and/or personal development training per
• year.
• Completion of a personal finance class is highly recommended.
• Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus Focus your full attention by carefully listening to and observing your member.

• Connect Consistently be friendly and approachable. Demonstrate you care.

• Understand Listen empathetically and ask questions. (70%/30%)

• Counsel Recommend solutions based on your member's needs and objectives.

• Advance Ensure that member's expectations were exceeded.

• Performs other duties as assigned.

JOB QUALIFICATIONS

EDUCATION

• Either an Associate's degree or 4 plus years in a customer service/sales or retail environment is required.
• Bachelor's degree is preferred.

EXPERIENCE

• 4-5 years of experience in customer service, sales, retail or military service is required.
• 4-5 years of experience in a financial institution in a lead role is preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Must possess a congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others.
• Ardent focus on delivering a high-quality member experience and a commitment to produce error-free work.
• Able to work in and foster a team environment.
• Possesses a good ability to foster an environment of VyStar Excellence by coaching and developing employees.
• Must possess excellent communication skills, including public speaking skills, which are both succinct and salient in their competency when dealing with members and employees.
• Ability to establish realistic and specific goals for self and others and keep the branch on track toward goal achievement- instilling in others a sense of urgency and motivate others to accomplish outstanding business and member service results.
• Ability to hold self and others accountable for achievement of key results and to persevere through challenges, set-backs and/or difficulties.
• Must be able to handle escalated member issues or inquires in a satisfactory manner and possess highly capable writing skills to respond to escalated member complaint letters and/or emails.
• Possess strong teaching and mentoring skills and a commitment to quality service.
• Able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. .
• Knowledge of Microsoft Word and Excel are required.
• Work assignments and objectives are heavy and require constant attention to detail and time deadlines. Incumbent must be able to multi-task and prioritize work assignments effectively. Must be flexible in scheduling own work time to accommodate responsibilities which may require scheduling before or after operating hours.
• Handle broad scope of responsibilities.
• Back up to RVP.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources