Case Manager

Case Manager

Full Time

Jill’s House is a Christian non-profit organization and auxiliary ministry of McLean Bible Church called by God to love families raising children, adolescents, and young adults (ages 6-22) toward Jesus by providing them with short-term, overnight respite care and holistic family support services. We seek to proclaim the Gospel of Jesus Christ in word and deed to all our constituencies. We unconditionally welcome, love, and serve all families whose children fit our service parameters regardless of race, ethnicity, religion, or any other characteristic. In all that we do, we seek to live in accordance with Biblical principles. To learn more, please visit our website at www.jillshouse.org.

Roles & Responsibilities:

• Responsible for managing and completing the intake process for assigned families
• Assess and determine eligibility of clients for the parameters of Jill’s House programs
• Build and maintain rapport and relationships with families served from their initial point of contact with Jill’s House, serving as their primary point of contact throughout their participation (gathering feedback, updating support plans, communicating program changes, etc.)
• Develop and maintain Individual Support Plans for each client to ensure appropriate levels of care for clients by coordinating communication with their family members, support coordinators, and other members of Jill’s House teams
• Create, maintain and oversee client files and accounts, keeping paperwork current in accordance with regulations and records management policy for each visit
• Construct and manage client schedules and the program calendar
• Collaborate with other Jill’s House teams and staff members to develop a cohesive program and processes
• Responsible for managing client Medicaid Waiver Hours and obtaining appropriate service authorizations
• Utilizes reporting software to manage and analyze client data
• Collaborates with teachers, social workers, and other outside support professionals

Qualifications & Education Requirements:

• A bachelor's degree
• Proven experience in an administrative role demonstrating ability in time management, multitasking and organization
• Strong assessment, decision making abilities
• Excellent written and verbal communication skills
• Knowledge of child development, varying disabilities and related family supports
• Experience with Microsoft Excel and Electronic Health Record Systems is preferred
• Knowledge of VA Medicaid Waivers and Service Authorizations is preferred
• Must agree to sign and acknowledge the attached Vision and Values Statement

The goal of Jill’s House is to share Jesus’ love for children with intellectual disabilities and their families through purposeful excellence, joyful service, and compassionate engagement. Please take the time to view our "Together" video and learn more about what we do at Jill's House and why we do it: https://www.youtube.com/watch?v=Sy2_XjFUWTg