Service Supervisor - Apartment Maintenance - Suitland, MD

Join Kay Apartment Communities’ service team at our 584-unit apartment community in Suitland, MD. Kay’s service department is responsible for maintaining the physical integrity of our properties and is committed to providing exceptional customer service and a comfortable living experience for our residents.

The service supervisor reports to the community manager and is supported by the manager of maintenance and safety.

Responsibilities

• Provide exceptional customer service and effectively communicate with residents, guests, visitors and staff within company policies and Fair Housing laws.
• Oversee all property maintenance work, service requests, turnovers, building inspections and preventative maintenance.
• Supervise the service, repair, replacement and installation of items such as:
  • Stoves, refrigerators, dishwashers, disposals, fixtures
  • Toilets, sinks, vanities, faucets, diverters
  • Drains (use of K50, K1500, K38)
  • Electrical circuits, receptacles, switches and fuses
  • Light fixtures & ceiling fans
  • Countertops, cabinets and general carpentry
  • Window screens and blinds
  • Interior and exterior doors
  • Vinyl and ceramic floor covering
  • HVAC equipment
• Ensure that service and repair requests are completed in a safe, prompt and professional manner
• Assist community manager in scheduling turnovers, contracted services and major improvement projects
• Oversee and prepare apartments for move-in, on a specified schedule
• Perform preventative maintenance tasks as required by the community
• Uphold maintenance shop and manage parts inventory. Ensure all company-owned equipment is in good working condition.
• Assist community manager in evaluating service technicians
• Support technicians with maintenance emergencies (24/7)
• Assist and provide technicians with technical support, as needed
• Perform other duties as assigned

Requirements

• Supervisor Experience Preferred
• Minimum 5–7 years of apartment maintenance supervisory experience, which includes but not limited to HVAC, plumbing, electrical, appliances, carpentry and punch-out work.
• Experience in apartment turnovers
• Adhere all to safe work practices
• HVAC and CFC certifications preferred
• Ability to supervise a team as well as work independently and professionally
• Excellent organizational, communication and customer service skills
• Basic computer skills
• Able to work on-call and when needed, extended hours (including after hours and weekends)
• Maintain a valid driver’s license and reliable transportation
• Must have own hand tools

Our exceptional benefits package:

• Medical, dental & vision insurance
• Paid holidays
• Vacation/sick leave
• 401(K) retirement savings plan
• Life insurance
• Overtime pay
• Annual bonuses
• Rent discount
• Training

Pre-employment Requirements

• Criminal background check