Customer Success Director

Title: Customer Success Director (ALG) - P5: Director
Location: Remote - US
Reports to: Managing Director, ALG Customer Success

The Role:

Customer success lead for multiple OEM and Bank clients. You will be the subject matter expert on all things automotive residual values, sales volume, pricing, and incentives. The role includes leading in depth residual value discussions with Director/VPs at OEMs and Banks. A successful client director will be seen as a trusted advisor by the OEM/Bank and will focus on revenue driven solutions.

The Impact:

This position will be responsible for managing and supporting the growth of JD Power/ALG and OEM relationship. This role has been identified as a key part of the Customer success organization in JD Power. The candidate will have regular opportunities to advise and consult with the residual value management leaders from the OEM/Banks and supporting decisions that impact millions of dollars of profitability for the OEM. This role will be relied upon heavily to enable business development growth by creating effective case studies highlighting the value of JD Power/ALG consulting.

Responsibilities:

• Maintain and enhance the existing relationship between the OEM/Banks and JD Power/ALG
• Support the sales/business development organization by proactively identifying solutions to client challenges and concerns
• Drive decisions based on data
• Become a trusted advisor for OEMs on all things residual values, pricing, and incentives
• Develop white papers/ thought leadership articles on auto industry

Qualifications:

• 5+ years of experience in consulting, corporate strategy, finance or analytics
• Auto industry experience in finance, analytics, corporate strategy or pricing a must
• Desired skills include: Analysis, Problem solving, story telling, leadership level presentations
• Software experience in Excel, Tableau, Powerpoint (required)

The Career Opportunity:

• Touching all the OEMs and executives.
• Role provides significant industry exposure. We are a growing company (see all our latest M&A activity) and within the company, this groups is positioned as the key for the company's success.
• Strong brand, being able to provide auto expertise.
• More growth - OEMs are moving towards data and analytics. Most interesting and complex industry to be in!
• This position will be the key source for selecting future leaders across the company
• They will have control and be responsible for their career growth with support and mentorship provided by the leadership group

They will be part of a high performing team of client directors. The culture of the team is one of individual achievement with strong support from the peers and leadership. We want individuals who are equally willing to take the lead on a project as they are in working together with their peers. We want people who are willing to challenge the status quo, while maintaining a strong focus on delivering value to the customers.

Our Hiring Manager says:

"I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers"

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission

J.D. Power isclear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,each and everymember of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards - the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways - innovating and evolving in everything we do to support our colleagues and our clients alike - and all in service of delivering data and insights that drive meaningful business impact.

Team Driven -At J.D. Power, we are oneteamand we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to .

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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