Customer Service Representative

**Customer Service Rep**

****Job Title****

Customer Service Rep****Primary Location****

Rapid City, South Dakota****Employee Type****

Employee****Job Description****

**Kieffer Sanitation is looking for an experienced Customer Service Representative for our Rapid City, SD location.**

Why you need to join us!

+ CULTURE: Its a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.

+ INTEGRITY: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees.**DUTIES AND RESPONSIBILITIES:**

Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

**WORKING CONDITIONS AND PHYSICAL EFFORT:**

Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

Also, long periods spent sitting, typing, or looking at a computer screen are common.

**MINIMUM JOB REQUIREMENTS:**

2 years of Phone Customer Service experience preferred.

Ability to read, write, comprehend and communicate in English.

Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

High School Diploma or GED required.

To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

****Who We Are****

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

****Our Opportunities****

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LETS REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.