Customer Service Representative

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Customer Service Representative

Reports To: Customer Service Manager

Job Status: Hourly

Basic Job Functions:

Altenloh, Brinck & Co. US, Inc. manufactures and distributes engineered fasteners under the SPAX•brand for the construction market, TRUFAST•for the commercial roofing industry and TRUFASTWalls•for exterior building envelopes and facades.The Customer Service Representative is key in helping us build and maintain relationships with customer contacts. The individual will perform activities such as following up on customer requests for information, processing customer orders, researching issues including shipping issues, and maintaining customer records.

Our benefits include:

• Free employee medical, dental, and vision insurance @ 30 days
• Weekly attendance incentive equal to 10% of pay
• Employee referral ($2,000)
• New hire incentive ($2,000)
• 40 hours of vacation @ 90 days & 40 more @ 1 year
• Company match 401k @ 30 days
• Boot reimbursement
• Company paid uniforms
• Semi- annual and Annual Bonus

Essential Responsibilities:

Customer Service

• Build and maintain relationships with the appropriate customer contacts.
• Follow up in a timely manner with customer requests for information i.e. pricing, inventory availability, shipping information and issues, job quotes, product information, etc.

Back Office

• Receive, process, and route incoming customer orders to meet customer expectations. Send Order Confirmations in a timely manner for all orders processed.
• Provide shipment information, tracking, invoices, packing slips, etc. as requested. Research and expedite lost or late shipments.
• Back-up other representatives in their absence. Cross-train on all customer specific activities.
• Coordinate with other Departments:
  • Accounting -on collection issues & assist as needed.
  • Production/Purchasing -Determine product availability.
  • Warehouse/Shipping -Communicate ship dates, product availability issues etc.
• Provide product information/literature, technical information and customer pricing etc. as requested.
• Keep customer master files current: Address, ship-to's, contact information, customer specific info, etc.
• Maintain customer specific procedures: Detailed so others can step in as needed.
• Process 'Customer Shipments' from the remote warehouses.
• Maintain ISO procedures relevant to department: Cust Complaint Logs, Lost Orders, RMA, Work Inst., etc.
• Regional Manager Support: Reports, order status, product availability, order/shipment issues, pricing, quotes etc.
• Job quotes processing: Collect information and provide quote in conjunction with RM, VPs, Controller.
• Attend sales meetings as scheduled.
• Reception duties: Incoming phone calls and lobby window assistance as needed.
• Other assign duties as assigned.

Travel:

Up to 10%

Position Requirements

Experience:

Previous customer service experience is required, at least 1 year.

Education:

High School diploma or GED.

Required Skills/Competencies:

• Superior written and oral communication skills.
• Detail oriented.
• Computer aptitude (Excel, Word, PDF Software). EDI and other business software a plus.
• Self-motivated with ability to multi-task in a fast-paced environment.
• Team player - within department and other departments.
• Interacts with customers a positive and professional way.
• Dependable.
• Maintains confidentiality.

Physical Requirements:

Remaining in a stationary position, often standing or sitting for prolonged periods. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, and to stand, walk, reach, bend or lift up to 25 pounds.

Full-Time/Part-Time
Full-Time

Shift
Days

Position
Customer Service Representative

Exempt/Non-Exempt
Non-Exempt

Location
Bryan, Ohio (Main Branch)

This position is currently accepting applications.