Domestic Customer Service Representative Intern

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**Domestic Customer Service Representative Intern**

Yuma, AZ / Customer Service Domestic Customer Service / Intern Responsible for functions within Gowans Customer Service. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer base and internal Supply Chain and Finance functions. Reports to Customer Service Manager- Americas. **Duties and Responsibilities**

+ Control all phases of Gowan customer orders (receive/enter orders, print bills of lading & invoices).

+ Organize stock transfers of once goods are produced & receive them in Gowan's E1 ERP System.

+ Work with 3PL provider to find best transportation method and/or carriers directly.

+ Recommend appropriate stocking levels at warehouse locations.

+ Perform all monthly reconciliation of warehouse inventories in a timely manner.

+ Communicate with sales representatives on customer calls, product moves, etc.

+ Track product managers' special programs.

+ Provide support to customer service team and back up during lunch hours and high peak times.

+ Work on special projects as needed.

**Required Knowledge, Skills and Abilities**

+ Strong computer skills to enable mastery of Gowan E1 computer system and other business software.

+ Strong oral and written communications skills.

+ Demonstrated ability to manage simultaneous urgent tasks.

+ Willingness to work with a wide range of people.

+ Highly organized, self-directed & motivated person.

+ Positive attitude for learning and improving processes

**Required Professional Qualifications and Abilities**

+ Bachelors degree in Business Administration, Supply Chain Management, Applied Business Economics or Operations Management preferred but not mandatory.

+ Experience in ERP, POS or Logistical work

+ Successful candidates will be asked to show proof that they can legally work in the United States.

**Physical Demands**

+ Able to work regular office hours.

+ Able to work longer time in a computer workstation

+ Fast paced office environment.

Gowan Company, a family owned organization, is based in Yuma, Arizona. Yuma, a city of more than 100,000 population is located in the southwest corner of Arizona. Yuma is a center of a vibrant agriculture industry that supplies the majority of fresh lettuce and greens to the U.S. consumers during the winter and spring months. Yuma is a gateway to San Diego, CA to the West and Phoenix, AZ and the beautiful mountains of Northern Arizona to the East.