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IT Service Desk Representative (HelpDesk)
•28 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | McLean, Virginia |
About this job
Job Description
Job DescriptionCompany Description
VTG is seeking a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is on the first shift, working 6:00 AM to 2:00 PM, Monday through Friday. 100% onsite.
What will you do?
The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.
- Providing answers to general IT-related questions.
- Managing the customer’s ticketing queue.
- Tier 1-2 troubleshooting.
- Solving issues such as password resets, RSA tokens, or PKI certifications.
- Notifying users of service disruptions.
- Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
- Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.
- Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
- Imaging workstations to the latest operating systems.
- Installing COTS software.
- Installing virus updates on stand-alone systems.
- Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
- Receiving and troubleshooting calls from international and remote users for issue resolution.
- Escalating issues to the customer that require more advanced technical knowledge.
- Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Do you have what it takes?
- Top Secret clearance is required.
- Must be able to obtain a TS/SCI Poly Clearance level.
- 4 years experience required in IT, preferred.
- Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.
VTG delivers force modernization and digital transformation solutions that expand America’s competitive advantage in the modern battlespace. Tracing our earliest roots to 1866, VTG has built a 150-year legacy of combining innovative technologies, deep domain knowledge, and advanced engineering and technical expertise with the agility needed to meet our Defense and National Security customers’ most challenging and dynamic mission requirements.
VTG provides full lifecycle engineering and sustainment for aerospace and defense platforms, C5ISR systems, and critical infrastructure across warfighting domains. Our capabilities maximize mission performance, increase efficiency, and reduce costs—ensuring the warfighter is equipped to dominate the battlespace now and for generations to come.
A right-sized, middle-market enterprise with a global presence, we are large enough to offer the capabilities of a tier-one systems integrator yet agile enough to be responsive to each customer’s unique needs. Guided by our core values—integrity, diversity, performance, innovation, and teamwork—we are committed to high job satisfaction for our team, and high performance for our customers.
Whether at sea, in the air, on land, or in cyberspace, VTG delivers Tomorrow’s Transformation Today.
VTG provides full lifecycle engineering and sustainment for aerospace and defense platforms, C5ISR systems, and critical infrastructure across warfighting domains. Our capabilities maximize mission performance, increase efficiency, and reduce costs—ensuring the warfighter is equipped to dominate the battlespace now and for generations to come.
A right-sized, middle-market enterprise with a global presence, we are large enough to offer the capabilities of a tier-one systems integrator yet agile enough to be responsive to each customer’s unique needs. Guided by our core values—integrity, diversity, performance, innovation, and teamwork—we are committed to high job satisfaction for our team, and high performance for our customers.
Whether at sea, in the air, on land, or in cyberspace, VTG delivers Tomorrow’s Transformation Today.
Company Description
VTG delivers force modernization and digital transformation solutions that expand America’s competitive advantage in the modern battlespace. Tracing our earliest roots to 1866, VTG has built a 150-year legacy of combining innovative technologies, deep domain knowledge, and advanced engineering and technical expertise with the agility needed to meet our Defense and National Security customers’ most challenging and dynamic mission requirements.\r\n\r\nVTG provides full lifecycle engineering and sustainment for aerospace and defense platforms, C5ISR systems, and critical infrastructure across warfighting domains. Our capabilities maximize mission performance, increase efficiency, and reduce costs—ensuring the warfighter is equipped to dominate the battlespace now and for generations to come.\r\n\r\nA right-sized, middle-market enterprise with a global presence, we are large enough to offer the capabilities of a tier-one systems integrator yet agile enough to be responsive to each customer’s unique needs. Guided by our core values—integrity, diversity, performance, innovation, and teamwork—we are committed to high job satisfaction for our team, and high performance for our customers.\r\n\r\nWhether at sea, in the air, on land, or in cyberspace, VTG delivers Tomorrow’s Transformation Today.
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