CSR I

VIATEQ Corporation is hiring Customer Service Agents to support our government client. In this role, you will respond to inbound calls, document details of your conversation, and use scripts and other resources to guide conversations.
Important Information

• This role will require your ability to obtain a light security clearance

The Successful Customer Service Agent Will

• Demonstrate a strong customer focus rooted in empathy
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data with the ability to hardwire via ethernet cable
• Proficiently utilize online reference materials relating to the program to provide confident, accurate, and efficient information
• Utilize technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet
• Meet department quality assurance standards and metrics
• Educate and answer questions from customers, providing the most up-to-date information about the program
• Follow protocol and to apply sensitivity and discretion in handling confidential information

Requirements

• High School Diploma or GED
• Strong computer skills
• Ability to obtain a light security clearance
• Ability to pass language knowledge assessment

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.