A Travel Care Specialist (TCS) must:

Must be available to work a variety of shifts, including nights, weekends and holidays.
Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
Is detail oriented, highly organized, and able to work in a fast-paced environment.

Duties may include but are not limited to:

Ticket Agent / Customer Service:

Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database
Troubleshoot and resolve customer service issues
Provide guidance and support to customers navigating the company website, in addition to assisting customers with troubleshooting, placing and exchanging online ticket reservations
Professionally educate, inform and enforce customers on company guidelines and policies
Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
Assist with day to day operations of the ticket counter (as needed)
Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
Clerical duties as assigned (filing, data entry etc.)
Answer Customer Care calls and Voicemails
Loading buses, Luggage accountability, and Lost and Found Operations

Additional Key Skills:

Must be able to lift/push/pull up to 50 pounds of luggage
Basic computer skills
May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)

Travel Care Specialist Ticket Agent

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