Ops Manager - Full-time

Description

The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.

Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applications

Primary Responsibilities

• Attend daily operations status calls representing Fort Independence customer organization

• Communicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service Teams

• Communicate IT Operational status to Fort Independence PMO and customer as needed

• Track, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be planned

• Proactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service Teams

• Collaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.

• Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical services

• Manage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure items

Basic Qualifications

Active TS w/Polygraph and a Bachelor's degree with 8+ year's experience. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review task

plans and deliverable items, and effectively execute in accordance with approved plans.

Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.

Due to the nature of the government contracts we support, US Citizenship is required

Preferred Qualifications

• Hands-on ServiceNow platform experience

• Dashboarding and implementation of reporting automations

• Experience using JIRA and Confluence boards

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.