Food & Beverage Host

Host | JOB DESCRIPTION

LodgeWorks is actively hiring for a Food + Beverage Host

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

We are seeking an enthusiastic team player who is looking to work in a fun environment. In order to be part of LodgeWorks ‘success, we need great people. We’re looking for someone with a positive attitude, who is reliable, hard-working and dedicated and wants to grow with us. The host is the first and last impression of our guests' dining experience. This key individual plays an important role in the success of our busy operation. The ideal candidate will be energetic, organized, dependable and not afraid to smile.

The day-to-day

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Greet customers with a smile and pleasant demeanor.
• Make reservations through OpenTable.
• Answer the phone in a professional and courteous manner.
• Take feedback from diners and hotel guests.
• Carry drinks and food from the kitchen and bar areas to tables when applicable.
• Clean tables and spaces for future diners when applicable.
• Organize reservations for the shift, along with the floor plan for servers and staff.
• Print, fill and maintain menus.
• Execute the amenity process, including charges, direct delivery and pop-up amenities.
• Memorize food menu, cocktail and wine list.
• Take In-room Dining and takeout orders via telephone.
• Complete any other tasks requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Dedicated with a strong work ethic and can work both individually and with a team.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Embodying a professional presence, wearing business-casual attire.
• A plus: Practiced, with at least two years’ previous experience.\

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees: 

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits 
• 401(k) plans with matching contributions 
• Paid holidays 
• Short-term and long-term disability (company sponsored) 
• Referral bonuses 
• Flexible spending accounts 

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.