Concierge Sat/Sun 4PM-12AM

Concierge Sat/Sun 4PM-12AM

Department: Residential

Employment Type: Part Time

Location: BLVD Reston

Reporting To: Genta Prebreza

Description

Join our team as a part-time evening concierge and become the epitome of hospitality excellence for our residents. As a nighttime ambassador, your primary focus will be delivering unparalleled customer service, ensuring every resident's needs are met with care and efficiency. From greeting guests with a warm smile to providing personalized assistance, you'll be the friendly face they rely on during their evening adventures. If you have a passion for creating memorable experiences and thrive on making people's lives easier, this role is perfect for you. Apply now and be a vital part of our commitment to providing unparalleled customer service, even after the sun sets. #careerssponsor

Key Responsibilities

• Ability to work Sat/Sun from 4PM-12AM
• Provide Class "A" customer service - Building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/dcor and cleaning up whenever needed
• Work scheduled shifts
• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience is needed and 3 years is preferred
• Must be able to work weekends
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team establishing good working relationships with others
• Ability to multitask and prioritize tasks with a strong attention to detail
• Self-directed and able to work independently, with minimal supervision