Computer IT Support - Entry Level

We are seeking a Level 1 Computer IT Support to join our team! This is an ENTRY LEVEL position.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Provides hands-on and remote technical support for a range of cloud/server/PC systems, peripherals, telephony and network device infrastructure, critical to the efficient operations of our clients' businesses. We are looking for an engineer, communicator, and problem solver who is familiar with supporting a business' computing needs.

Key Responsibilities

• Provide end-user (local and remote) support for computer-based systems, including, but not limited to: Windows Operating Systems 10/11, Office365 & MS Office 2007-2019 versions, Microsoft Exchange, Active Directory, MS Azure, and line of business apps, etc.
• Manage user accounts and groups in W2k8/Win2012/Win2016/Win2019 and Microsoft Azure.
• Troubleshoot and resolve network-related issues, escalating as appropriate.
• Use the Help Desk system (ConnectWise) to manage service requests, respond to and resolve requests, escalate as necessary.
• Participate in after-hours call rotation.
• Other duties as assigned.

With your application please include your compensation range as well as a description of your home computing environment.

Requirements

• Knowledge of Windows 7/8/10,2008/2012/2016
• Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.
• Knowledge of and experience with routers, switches, network connections and devices.
• Interpersonal skills.
• Troubleshoot and solve problems over the phone,
• Proactive about improving processes, where they exist, suggesting new processes when needed.
• Working knowledge of backup products, including Backup Assist App Assure, System Recovery, Backup Exec.
• Working knowledge of SMTP, DNS, DHCP, VPN, Terminal Services, FTP.
• Learn and apply complex technical and theoretical information.
• Employer has a dress code and grooming standards that are to be followed
• Access to transportation/vehicle
• Valid FL driver's license with clean driving record
• Due to the nature of the job written and verbal communication skills in the English language.
• Overtime if needed.
• Follow instructions from supervisors and work well independently, as well as with a team.
• Experience with documenting procedures.
• Work with and learn new technologies as they are released and implemented.
• Employer does background check.
• Only US Citizens or Green Card Holders.

Desired, but not required:

• Experience with ConnectWise PSA, Labtech admin tools.
• Experience with SonicWALL, Cisco Security Appliances.