Service Engineer, Reverse Logistics

This role is a hybrid position

Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Louisville, Boston, Santa Barbara office locations.

This role is open to relocation. If you will be relocating for this position, some relocation assistance may be provided. Travel: up to ~35%

#LI-Hybrid

The Service Engineer is responsible for multifaceted support functions that includes software engineering, process improvement, cost reduction and change management. The service engineer will work closely with Sonos engineers in Asia and support the logistics service providers located across the world to implement NPIs, refurbishment and repair solutions for Sonos products while providing technical support for sustaining products.

What You'll Do...

• Collaborate with internal teams to ensure minimal disruption to the LSP production lines.

• Troubleshoot and provide root cause analysis on unplanned line downtime

• Create b-stock BOMs to support NPI, refurbishment and repair, create new sub-assemblies in Arena, manage sourcing and drawings

• Create detailed testing procedures, teardown and reassembly instructions

• Maintain documentation on HPU's, cycle times and station capacities

• Identify opportunities for process improvement reducing touch times and ensuring rate card pricing is reflective of the latest timings to understand unit economics

• Maintain the global harvesting playbook for components that can be recovered and reused

• Monitor and report process yields on a weekly basis and meet with the LSP's to review yields monthly

• Analyze screening data for RMAs found to have no defect. Collaborate with the test engineers and the LSPs to identify potential test gaps and report recommendations quarterly

• Collaborate with Customer Experience and Sustaining Engineering on returns avoidance and quality improvement initiatives

What You'll Need

Basic Qualifications:

• Bachelor's degree in Engineering or related technical field

• Knowledge of manufacturing & assembly processes

• Experience with Labview, TestStand and developing scripts

• Thorough experience with Excel and ability to analyze large amounts of data quickly

• Strong communication, presentation and program management skills

• Excellent collaborator with suppliers, and internal technical and non-technical team members

• Ability to work flexible hours and communicate with internal Engineering teams and suppliers across the globe

Preferred:

• MS in technical field

• Experience with Arena or related PLM system

• Knowledge and experience in lean manufacturing and 5S

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is able to offer sponsorship or assume sponsorship of an employment visa for this role at this time, where appropriate.

At Sonos we consider a wide range of factors when determining compensation, which may lead individual compensation to vary depending on job related qualifications, skills, and experience. All full time employees are eligible for merit increases, discretionary bonuses, and equity. Our job postings may span more than one career level and the base pay range may be modified in the future based on changing market conditions. The starting base pay for this role for all US candidates is between:

$123,000 and $136,300

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.