Front Desk Supervisor Full Time | Double Tree by Hilton Worthington - Columbus, OH, 43235 chevr[...]

Job Location Double Tree by Hilton Worthington - Columbus, OH

Job Details

Position Type Full Time

Job Shift First/Day Second/Afternoon Third/Night

Job Category Hospitality - Hotel

Description

**BASIC PURPOSE:** Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. **ESSENTIAL FUNCTIONS:** - Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%) - Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%) - Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%) - Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%) - Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%) - Monitor key control to maintain hotel security. (5%) - Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets location and hours of operations. (5%) **NON-ESSENTIAL FUNCTIONS:** - Maintain good working relationships and open lines of communication with all other departments. - Train, cross-train, and re-train (when necessary) all Front Desk Personnel. - Assist Front Desk and/or Front Office Manager when necessary. Qualifications

**Knowledge and Skills:** **Education:** High school education or equivalent experience. **Experience:** 1-2 years supervisory experience in a hotel or other customer relations position. **Skills and Abilities:** * Type a minimum of 35 wpm. IBM data entry experience desirable. * Ability to communicate in English. Second language desirable. * Ability to achieve positive guest relations and maximize guest satisfaction. * Ability to handle cash and credit transactions. * Ability to enforce all company rules and SOPs. * Supervisory skills. **No. Of employees supervised:** Three to four employees **Travel Required:**

None **Hours Required:**

6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need. **______________________________________________________________________________** **Lifting/Pushing/Pulling/Carrying**

**Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.** **__X_ No Lifting/Pushing/Pulling/Carrying Required.** **_______________________________________________________________________________** **Bending/Kneeling**

**Describe the typ(s) of required bending and/or kneeling to include when, why and how often.** **__X__No Bending/Kneeling Required.** **_______________________________________________________________________________** **Mobility**

**Describe the type(s) of mobility required to include distances and % of time involved.** Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift. **_______________________________________________________________________________** **Continuous Standing**

**Describe the reasons to include time period and frequency.** Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift. **_______________________________________________________________________________** **Climbing Stairs:** ****__X__No Climbing Required.**** ****______________________________________________________________________________**** ****Driving**

**Describe type of vehicle, distances, % of time involved and frequency.**** ****__X__No Driving Required.**** ****_______________________________________________________________________________**** ****Work Environment Inside: 100% of 8 hour shift**** ****______________________________________________________________________________**** ****Hearing: _____Critical __X__Moderate _____Minimal**** ****Explain:**

Ability to communicate with guests and staff.** ****_______________________________________________________________________________**** ****Vision: __X__Critical _____Moderate _____Minimal**** ****Explain:**

Key control, cashiering, run and verify reports, etc.** ****_______________________________________________________________________________**** ****Speech: _____Critical __X__Moderate _____Minimal**** ****Explain:**

Ability to handle guest relations and supervise staff.** ****_______________________________________________________________________________**** ****Literacy: __X__Critical _____Moderate _____Minimal**** ****Explain:**

Ability to run and verify reports. Cashiering duties.** ****_______________________________________________________________________________**** ****Chemicals/Agents:**** ****__X__No Chemicals/Agents Used.**** ****_______________________________________________________________________________**** ****Protective Clothing:**** ****__X__None Required.**** ****________________________________________________________________________________**** ****Equipment Operation**

**List type of equipment and frequency of use.**** **(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.**

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