Technology Operations Service Manager

Summary

The Technology Operations Services Manager position manages the day to day responsibilities of inventory control, asset management, ordering of equipment, requesting quotes for equipment/software, tracking of software, renewals of equipment/software, equipment/software contracts, processing invoices, managing new/return leases, and assisting with the maintenance of the Information Services (IS) budget.

Required Education & Experience

• College degree or equivalent experience.
• At least 2 years of relevant work experience in development of process workflows.
• At least 2 years of experience in managing staff, including hiring and performance management.
• Must have experience in four or more of the following technical areas:
  • Advanced knowledge of Microsoft Office applications, such as Word, Excel, and PowerPoint.
  • Understanding of asset management and inventory control.
  • Understanding of accounts payable processing and use of systems such as Chrome River and Elite.
  • Understanding of ITAM or a comparable Software Asset Management (SAM) system.
  • Understanding of software harvesting.
  • Strong troubleshooting and analytical problem solving skills.
  • Understanding of basic application architecture.

Preferred Education & Experience

• Law Firm experience preferred.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technology Operation Management (25%)
• Responsible for the management of all hardware and software assets across the management life cycle.
• Manage agreements and contracts accordingly in our centralized Workspace in the document management system.
• Issuance of Purchase Orders as required for capital expenditures over $500.
• Reconcile leasing orders and prepare lease agreements for execution.
• Oversee equipment refresh for copiers, printers, computers (laptops and desktops), and other equipment.
• Maintain the quarterly equipment inventory audits for each office
• Act as a liaison for vendors pertaining to licensing and invoicing.
• Assist with escalated troubleshooting and customer service as needed.
• Responsible for hiring, training, and supervision of direct reports.
• Software / Hardware Asset Management (20%)
• Respond to requests for software installs within specified times.
• Update the software/hardware inventory portal.
• Crosscheck all hardware and software inventory lists with the firm's asset management solution and SCCM to maintain compliancy.
• Seek approvals and purchase of any software and hardware requests. Including firm-wide and division specific requests.
• Maintain quarterly equipment inventory audits for each office according to department guidelines/procedures.
• Receiving / Disposition (20%)
• Oversee the process for the receiving, tracking and disposing of all hardware assets.
• Oversee the process for the disposition of equipment at lease end or equipment end of life.
• Oversee the process for software harvesting to maintain compliancy.
• Tag, track and manage all hardware within the firm.
• Ensure all hardware assets are decommissioned and information removed in accordance with all firm/risk policies and guidelines.
• Budgeting and Invoice Processing (25%)
• Participate in the annual budgeting process.
• Solicit budget request from various leaders to consolidate into annual budgeting process.
• Reconcile monthly expenses to the budget.
• Establish and maintain a consistent invoice processing protocol that includes the necessary financial controls to mitigate unnecessary payments to vendors.
• Process invoices for payment in a timely fashion.
• Produce monthly and quarterly reconciliation reports as needed.
• General and Administrative (10%)
• Performs other duties as assigned.

Competencies

• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
• Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
• A team player who motivates and educates other team members.
• Regular and predictable attendance is an essential function of the position.
• Ability to successfully manage direct report(s), including performance evaluation, goal-setting, employee development and problem-solving.

Supervisory Responsibility

This position includes supervisory responsibilities.

Travel

Travel as needed.

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

AAP/EEO Statement

Stinson LLP is an equal opportunity employer. We encourage qualified minority, female, veteran, disabled and other diverse candidates to apply and be considered for open positions. We offer a competitive compensation and benefits package.

Stinson LLP is a federal contractor. Information gathered through applicant Voluntary Self-Identification will be used periodically with various government agencies for statistical reporting and to measure the effectiveness of our Affirmative Action and EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Applicants with a disability that are in need of an accommodation to complete the Stinson LLP application process should contact Human Resources at 316.268.7962 or email Talent@stinson.com.

By submitting this application, you certify the information provided is true to the best of your knowledge and belief. You understand that being untruthful in response to any of the answers provided within this application or any of the attached documents may lead to your termination in the event you are employed. If employed, you will be required to provide documentation showing you are legally authorized to work in the United States. We conduct criminal background checks of all individuals offered employment.