Vendor Services Specialist - Digital Markets

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business comprises three top brands-Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

What we're looking for:

We are looking for Vendor Services Specialist consults with clients to optimize their online reputation and increase their review count on Gartner Digital Markets. As a member of the Vendor Services team, you'll become a subject matter expert in our services and will help clients leverage them to achieve their goals.

The role is suited for performance oriented and growth minded professionals looking to hone their customer relations, sales and consulting skills. It is a great opportunity to work with an international and dynamic team in a fast growing department focused on exceeding internal and external expectations.

What You Will Do:

• Conduct a high volume of client outreach through email and phone calls daily

• Manage an assigned territory of client vendors and help them optimize their presence on Gartner Digital Markets via review recruitment, brand building and profile completion and accuracy.

• Effectively partner with cross-functional teams to provide an exceptional vendor experience

• Handle objections and use sales techniques to align our solutions to a vendor's business needs

• Lead advisory calls with clients to define a strategy to improve their online reputation

• Establish and grow our relationships with client software vendors

• Build awareness of, and engagement with, Gartner's Digital Markets suite of services & brand building assets

• Work directly with team leadership to inform & direct strategy development and process improvements

• Maintain customer relationship (CRM) database with accurate up to date contact information and notes

What you'll bring to the team:

• Bachelor's Degree and 1-2 years of full-time account management or sales experience

• Exceptional communication skills, executive presence, and a passion for customer service.

• The ability to thrive in an agile environment that provides numerous opportunities to learn new offerings.

• A challenger mindset where you see adversity as an opportunity to help the external stakeholder.

• Strong teamwork and collaboration. You are eager to help others grow in success alongside you.

• Excellent organizational and time management skills, with the ability to multitask.

Check out our video to learn about who we are, and what we do:

What you'll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact - your work will contribute directly to our strategy.

• A hybrid work environment-enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What we are:

• Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen.

• Intellectually Curious - Seek to learn, love to teach. We're humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.

• Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.

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