Housekeeping Supervisor

Job Description
Hay Creek Hotels is seeking a passionate and training-focused Housekeeping Supervisor to join our opening team of hospitality professionals at the new Embers Hotel. Develop and lead a well-rounded, knowledgeable housekeeping and laundry team that delivers exceptional results for all guests.

Full-time position. Daytime hours.

$21 per hour.

Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel will offer 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this new-build boutique location will embody a fireside retreat with 4-star service in an approachable, natural setting. The new resort is projected to open in early spring 2024.

Job Summary:

• Supervise housekeeping/laundry personnel, assisting with hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and scheduling. Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready. Communicate any discrepancies in room cleanliness to associates through constructive criticism and ongoing training.
• Assist in the cleaning and inspecting of the property, with the ability to perform all duties required of housekeepers and laundry attendants.
• Lead by example with professionalism and high standards of cleanliness.
• Support management with anticipating scheduling needs, developing efficient and labor-effective schedules, and communicating to staff in a timely manner as required by hotel policy.
• Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place product orders timely and manage housekeeping costs effectively through vendor relations and appropriate ordering.
• Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.
• Ability to prioritize rooms and delegate tasks based on guest arrivals.
• Maintain cleanliness in public areas, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
• Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.
• Adhere to all Safety and Security policies and procedures outlined by the housekeeping department and the company.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Free Parking

(*for eligible associates classified as benefits eligible)

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

Experience and Skills

• 2 year+ cleaning experience in a hotel
• Proven ability to lead, train, and motivate a team
• Neat and professional appearance
• Positive, team player attitude
• Self-motivated individual
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days