General Manager in Training

Job Description:

**This position will NOT be in the Kansas City, MO corporate headquarters.**

Key Information...

• Relocation is required. You will relocate twice within a 12-month period. The estimated start date for this program is July 8, 2024.

Training Locations (subject to change):

• Fishkill, NY
• Johnstown, PA
• Holyoke, MA
• San Diego, CA
• Bellevue, WA
• Huntsville, AL (Northern Alabama area)
• Johnson City, TN (Tri Cities-Bristol, Kingsport, and Johnson City, TN)
• Tulsa, OK
• Tuscaloosa, AL
• Gurnee, IL

At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.

H&R Block, the world’s leader in tax services, is looking for high performing District General Managers in Training (DGMiT) to assist the District General Manager in the management and supervision of the district. The DGMiT and DGM are key members of the field leadership team responsible for leading a geographic district of H&R Block retail tax offices and growing their customer base. 

Day to day, you’ll…
The District General Manager in Training shares responsibility with the District General Manager to lead and manage a subset of offices within the district by establishing and maintaining strategic sales plans, prioritization and project management leading to operational excellence. In addition, the District General Manager in Training ensures that policies and procedures are implemented and followed in each office to increase revenues, control expenses, and promote client satisfaction through a consistent and positive experience. Additionally, the District General Manager in Training will share responsibility for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities and efficiently managing labor to ensure maximum productivity and profitability.  

As a DGMiT, you will engage in training to ultimately oversee the operation of a given number of Tax Retail offices within a specified geographic area. These responsibilities will be in partnership with the District General Manager to recruit and onboard high caliber, top performing leadership for key district positions.  In addition, you will support office leaders with hiring initiatives and end-to-end performance management of the office level associates.  You will support office leaders by coaching and elevating performance standards of associates through goal setting and providing timely feedback.  Lastly, driving revenue through sales, responsible for their own sales plan, making contact with client and community in the area. Organizing and executing on the marketing plan. 

The DGMiT position will require you to potentially relocate two times to any location across the United States for the duration of the training program (approximately 12 months).  If relocation is required, then relocation assistance will be provided consistent with H&R Block Company practices.About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

It would be even better if you also had...

• Bi-lingual skills

What you'll bring to the team...Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 3 years Minimum related work experience
• Experience supervising a workforce containing varied skill sets.
• Understanding and previous use of a Windows-based computer system, Proficiency in MS Word, Excel, and Powerpoint.
• Demonstrated analytical and problem solving skills
• Demonstrated effective interpersonal, communication and facilitation skills that apply to all levels of the organization.
• Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
• Experience in a retail or similar work environment is required. Multi-unit is a plus.

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