Part-time Medical Receptionist - Mount Vernon, IL

We are looking for a medical receptionist (clinic administrative assistant) to work closely with physicians and other health care providers. This position would be based out of Mount Vernon, IL with potential to travel to our Centralia, IL, Glen Carbon, IL and Nashville, IL locations as needed. This position will work with other clinic staff to greet patients as they arrive, check patients in for their appointments, answer general questions and assist others on clinic projects as needed. The position is part time, up to 29-hours a week, with potential work hours between 7:15am-5:30pm Monday-Friday.

The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

• Welcomes patients into the clinic in a warm and friendly manner
• Checks-in patients as they arrive for their appointment
• Provides a clean and organized waiting area
• Assists with helping patients select appropriate skin retail products
• Optimizes patient satisfaction
• Enters patient information and billing information into electronic database
• Protects patients and employees by adhering to OSHA infection-control policies
• Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate
• Adheres to HIPAA privacy policies
• Follows all Standard Operating Procedures and other guidelines

Administrative Support:

• Assists clinic team in various admin needs
• Maintains electronic medical charts/files
• Other duties and projects as assigned.

Scheduling:

• Schedules appointments for new and existing patients
• Reviews schedules for accuracy and productivity
• Completes patient reminder phone calls if needed

Required Qualifications:

• Requires a High-School diploma or equivalent
• STRONG customer service skills
• At least 2 years’ experience in a medical receptionist/healthcare environment; Preferably in a Dermatology or a Specialty Clinic
• Strong computer skills – Microsoft Office and ability to learn new computer software
• Prior experience using an electronic medical scheduling software
• Customer-satisfaction held to the highest degree
• Ability to travel to other clinic locations in the Twin Cities metro area as needed to cover shifts as needed
• Prior understanding of HIPAA compliance

Additional Qualifications:

• Strong work ethic and team player
• Exceptional organizational skills and effectively prioritizes tasks
• Excellent customer service skills
• High degree of professionalism
• Ability to deal sensitively with confidential material
• Strong interpersonal (verbal and written) communication skills
• Ability to communicate with various levels of management
• Positively contribute to the USS team environment by taking initiative to learn and build skill sets
• Ability to independently problem solve