Supervisor, Real Estate Lending Risk Management (Horizontal Risk)

Overview

Horizontal Risk Team (HZ Risk) is a REL Risk Management team that primarily supports the REL in monitoring and addressing system related operational and technical control risks. At the same time, HZ Risk serves as the key point of contact in facilitating the efforts to address for risk activities that come from other departments across the NFCU (i.e., ISD, InfoSec, EDG, CECL, MRM, 3rd Party, etc.); providing technical risk support in special projects; and monitoring phishing awareness within REL BUs.

To supervise the activities of REL Risk Management functions within the Horizontal Risk Team to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines. To support REL Risk Management to ensure processes and procedures are consistent and in alignment with department/organizational objectives. Adjust work assignments and manage work volume fluctuations to ensure overall effectiveness of risk management programs, risk analytics and business operations. Record, track, and monitor documentation issues and productivity. Provide leadership and guidance on staff training of procedures.

Responsibilities

• Supervise the day-to-day activities of REL Risk Management - Horizontal Risk team functions to ensure timeliness and accuracy of the work performed, results delivered and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines
• Identify and implement tools, methods, and programs to identify and mitigate operational, regulatory, and system related risks to minimize risk exposure to REL BUs
• Oversee completion of risk reports and files (weekly, monthly, quarterly, etc.) presented to management; respond promptly to inquiries from senior management
• Monitor work volume and multiple risk management work queues; adjust work assignments to meet work volume fluctuations and regulatory deadlines
• Assist management to identify and develop innovative, creative, and strategic initiatives for process improvements focused on IT GC and Application controls to sustain and improve REL risk
• Serve as point of contact for Risk Management Specialists to resolve escalated questions from members, staff, and management
• Monitor work volume and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives, address staffing issues
• Stay abreast of mortgage risk industry changes, technology security standards (including NFCU Info Security standards), regulatory compliance standards, new and developing risk trends, to include rules and regulations, best practices, and trends; communicate changes to staff as appropriate
• Establish and monitor qualitative and quantitative measures to meet mortgage risk, IT security risk, and fraud goals to align with business strategy
• Analyze and compile statistical reports weekly, monthly, quarterly, annually for Management
• Partner with staff, senior management, and other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
• Assist with establishing Risk and Control Self-Assessments (RCSAs), Controls Testing to evaluate IT GC and application control effectiveness and identify control failures to minimize risk exposures
• Provide administrative and technical support for projects and initiatives related to risk management, IT process implementation, issue management, and/or fraud detection/ prevention
• Provide or coordinate training to staff, and internal users regarding change/release management processes and procedures; document and communicate updates
• Supervise the identification and remediation of IT GC and application control deficiencies and issue management, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions
• Serve as a Subject Matter Expert (SME) for the staff and internal users to go to for complex issues or incidents related to system operations, implementation, and controls
• Provide continuous feedback and monitoring to ensure staff training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values
• Ensure risk control recommendations/solutions to support optimal internal/external exam/audit preparedness
• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge
• Perform other duties as assigned

Qualifications

• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives
• Experience leading and managing an analytics and risk operation team focusing on IT GC and application controls, preferably in a large financial institution, including system operational and regulatory risk controls
• Experience in managing audits working with internal audit and external examiners
• Extensive experience conducting Risk Control Self Assessments (RCSA)
• Expertise in addressing complex technical issues (incident management) and providing remediation recommendations for short-term and long-term solutions
• Expertise in conducting 'lesson learned' from an incident and developing effective preventive controls
• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants across multiple departments within the organization
• Experience in managing ITGC and application control risk and/or compliance related activities in financial services or other relevant industry
• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems
• Significant experience working with cross-functional teams, departments, and leading projects and provide inputs/suggestions as a SME from IT security perspective when needed
• Advanced system control risk assessment methodology and testing skills
• Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment
• Effective organizational, planning and time management skills
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact
• Effective verbal, written, interpersonal, and presentation skills to communicate technical and non-technical information clearly and concisely to all levels of management
• Advanced word processing and spreadsheet software skills
• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Working knowledge of NCUA and FFIEC regulations, COSO, COBIT, NIST, and other risk frameworks a plus
• Knowledge of Navy Federal's functions, philosophy, products, and services
• Risk Management or Regulatory Compliance Certification such as CISA, CRISC, CISSP or CISM.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 820 Follin Ln, Vienna, VA 22180 | 141 Security Dr Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers* WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.