Hotel Manager

Job Description: 

Hotel Manager

The Dexter 

At The Dexter, the Hotel Manager is responsible for driving operational excellence throughout, and setting the standard for a unique, bespoke, elevated hotel experience for both guests and team members alike. 

The Dexter is a newly constructed boutique hotel in the heart of Elk Rapids, just 20 mins outside of Traverse City, MI. With its spacious 20 suites, bespoke Food and Beverage offering, cozy lobby and dreamy location with water views- guests will feel welcomed and right at home. Guests will be able to walk to downtown Elk Rapids for local cuisine and shopping or spend the day at the spectacular beach just steps away. 

Essential Duties & Responsibilities

• Oversees Guest Services, Housekeeping, Outlets, Maintenance, ect. 
• Accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts
• Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
• Ensures Departments adequately enforce all policies and procedures, conducts trainings
• Achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Meets financial objective by forecasting requirements; preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
• Maintains customer confidence by maintaining exceptional service levels
• Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Flexibility in schedule is required- Weekends/Evenings and various other shifts are required. Not a Monday-Friday position. 
• Ensures all guest requests are handled in a professional manner, seeking to build an experience for each guest
• Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
• Other duties as assigned
• Pre-opening planning and hands on execution of tasks and duties is essential

Basic Qualifications & Skills

• Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
• Minimum 2 years leadership in hospitality at department/division director level
• Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
• Leadership experience in 2 or more relevant functions/departments across the business
• Demonstrated proficiency in computer basics
• Successful completion of criminal background check 

Desired Qualifications & Traits

• Strong Financial Acumen
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability
• Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience

Physical Requirements

• Able to lift up to 25 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Job Type: Full-time

Ability to Relocate:

• Traverse City, MI 49684: Relocate before starting work (Required)

Work Location: In person

We are an Equal Opportunity Employer. 

Required qualifications:

• 2+ years of experience in the hospitality industry
• Legally authorized to work in the United States
• 21+ years or older
• Management skills: supervising employees