HVAC Technical Service Representative

Company: Thermo Products, LLC

Thermo Products, LLC is a state-of-the-art manufacture of gas and oil furnace. Headquartered in Denton, NC, our facilities employ 60 people from our community. Every product that leaves our factory has been designed, engineered, and produced for exclusive use in North America. Thermo Products, LLC is a subsidiary of Burnham Holdings, Inc .and is respected as a quality leader in its market.

We are seeking a HVAC Technical Service Representative to join our team! This position will advise with technical support by telephone, email, text regarding current and past Thermo Products appliances, warranty approvals, and internal customer service support. This is a mid-level position. The ideal candidate will have an interest in manufacturing with some experience in trouble shooting and mechanical repairs.

This is a full-time, salary position located in Denton, NC. Hours are Monday – Friday 8 AM – 5 PM.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assist Contractors, Installer, Service Technicians, and Distributers with product application and installation questions and issues
• Assist Service Technicians with troubleshooting electrical, combustion, and mechanical issues on oil, gas furnaces, and air conditioners
• Assist all Thermo Pride customers (homeowners) with parts identification, numbers, and technical issues
• Answer technical related emails from our company website
• Support for the internal customer service department
• Review and approve heat exchanger and compressor warranties, while maintain a data base and providing proper paperwork to the Warranty department
• Work with warranty department regarding returns and credits on new equipment field failures
• Review equipment manuals as requested by Engineering
• Assists in technical liaison services between management, production department, sales department and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-users of products.
• Will review product specifications with customer and or salesperson.
• Will assist management on special projects as required.
• Answers telephone and will respond to faxes/E-Mail on questions of a technical nature.
• Will be traveling some.

Qualifications/Requirements:

• High School Diploma or General Education Degree (GED); or 3-5 years related experience and/or training; or equivalent combination of education and experience
• Strong understanding of gas and oil furnace service, installation, and troubleshooting as well as air conditioning
• Understand electrical circuits and combustion analysis on oil and gas furnaces plus air conditioning
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Individual should have knowledge of basic word processing software.
• Strong communication / people skills

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a comprehensive benefits package including, but not limited to:

• Medical , dental, and vision coverage available on the 1st day of hire.
• 401k plan with match
• Biweekly pay
• 11 paid holidays
• Vacation time
• 75% tuition reimbursement after 6 months