Customer Service Rep I or II (DOE) - NOT REMOTE

Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

• Generous paid time off: 10 paid holidays, 2 floating holidays, 5 vacation days, plus sick time and personal days
• Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
• Paid childcare assistance
• Award-winning 401(k) 5% discretionary match - fully vested from day 1
• 100% Gym fee reimbursement up to $75/month
• 100% Tuition Reimbursement Up to $5,250
• $1200/yr student loan repayment
• Plus a great schedule with NO WEEKENDS!
• Starting at $19/hr

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

*** Please be advised that this is NOT a remote position. The person who fills this role will work in-office. ***

Hours: Scheduled hours will be sometime between 8:00 AM - 6:00 PM Monday through Friday and will be determined based on business needs.

Our ideal candidate

A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members' calls, determining the nature of members' business, providing information, and/or directing members to appropriate person or department.

A typical day might include the following

• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Union's field of membership.
• Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.
• Coordinates with branches to schedule member appointments.
• Explains, promotes, and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

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Education and/or Experience

• High school diploma or General Educational Development (GED).
• One (1) year customer service or call center experience.
• Bilingual (Spanish/English), experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.

Knowledge, Skills, and Abilities

• Excellent verbal/written communication skills.

Why join the OneAZ team?

Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information:

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.