Seasonal Bike Shop Assembler & Service Advisor - Full-time / Part-time

Come shape the future of the outdoors  

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Our team seeks a Bike Shop Assembler & Service Advisor to create a better outdoor experience by offering knowledge, giving recommendations, and engaging with customers daily. You are a vital member of the retail store Shop team. As a Bike Shop Assembler & Service Advisor, you assemble REI equipment daily. In addition to executing shop services, you give exceptional customer service in the shop and on the sales floor. You contribute to REI's success by assembling and assessing equipment to industry standards. Are you ready to discover better with us? 

How you will be successful: 

• Assess customer needs and aid in transactions. 
• Engage in REI's Sales and Service Training and promote REI goods and services. 
• Maintain equipment, and ensure a clean, secure, and safe work environment. 
• Produce quality work that meets and exceeds industry standards. 
• Report quality and safety issues to the shop managers. 
• Follow REI loss prevention and safety procedures. 
• Ability to work a flexible schedule based on business needs. 
• Additional duties as assigned. 

Bring your passionate, authentic self.

You live and breathe REI tools and equipment. You're a builder. You're a safety maven. Customers consult Bike Shop Assemblers & Service Advisors to confirm that their equipment is fitted correctly and maintained.  Thanks to your knowledge of REI products and services, you'll stay ahead of the trends and share that knowledge with customers. Join us in seeking, creating, and building new ways to work. 

Your qualities: 

• Give exceptional customer service by assessing customer needs, checking in and out shop equipment 
• Evaluate customer-owned equipment and provide customers with comprehensive and timely service estimates  
• Utilize REI’s digital workorder management system to ensure accurate usage and record-keeping 
• Manage a customer queue between 2-10 people 
• Execute shop services meeting or exceeding expectations for quality and safety standards. Assemble, service and repair action sports equipment to REI and/or manufacturer standards. 
• Promote the sale of REI goods and services and engage in the steps of REI’s Sales and Service Training. 
• Report significant quality and safety issues 
• Help with maintaining equipment and ensure a clean, secure and safe work environment. 
• Support the team’s achievement of key goals through personal contribution. 
• Promote the benefits of REI Membership. 

Requirements of the position include: 

• Able to learn technical skills and demonstrate proficiency while in role. 
• Detail oriented with excellent written and oral communication skills. 
• Able to effectively prioritize in a fast-paced environment. 
• Familiarity and fluency with Microsoft computer systems. 
• Successful completion of required training/certifications while in role. 
• Commitment to outstanding customer experience. 
• Previous snow sports equipment and/or bike assembly experience. 
• Take part and collaborate with others on one's own team and across REI for the achievement of business goals. 
• Flexible in one's viewpoints and positions to support the direction taken by others at REI. 
• Successful in working as part of a diverse and inclusive team. Builds rapport with all kinds of people within and outside the organization. 
• Availability to work a flexible schedule based on business needs, including evenings and weekends 
• Ability to transfer 40 pounds 

Training provided for all candidates

At REI, we believe the outdoors is for all. We are committed to becoming a . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency 

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click for a detailed overview of benefits plans by employee profile.