Salesforce Business Operations Manager

Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us! Job Description: As the Business Operations Manager, you are responsible for the day-to-day business operations of the Salesforce Team, and in particular numerous reporting and operational tasks required by Firmwide, and the Business Unit related to Finance and People. This includes experienced management of the Delivery Unit's P&L, organizational and advisory efforts in monitoring WIP and AR, and driving efforts in people management, including monitoring required learning and training, CPE, and communications for the Delivery Unit. In this role you will work closely with the Salesforce DU Principals and Delivery Operations Leaders in strategy execution, and work to drive long-term operational improvements across multiple teams. As the Business Operations Manager, you are responsible for the day-to-day business operations of the Salesforce Team, and in particular numerous reporting and operational tasks required by Firmwide, and the Business Unit related to Finance and People. This includes experienced management of the Delivery Unit's P&L, organizational and advisory efforts in monitoring WIP and AR, and driving efforts in people management, including monitoring required learning and training, CPE, and communications for the Delivery Unit. In this role you will work closely with the Salesforce DU Principals and Delivery Operations Leaders in strategy execution, and work to drive long-term operational improvements across multiple teams. Key Responsibilities Include: P&L Management and regular reporting to DU Leaders on Recognized Revenue, Expense, and Margin Budgeting and Forecasting - work with DU Leaders on budget preparation, budget refreshes, and forecasting/modeling exercises Work with DU Leaders on ROI reporting for marketing and event initiatives Track innovation investments and capitalization for Product development initiatives as needed Contract and escalation assistance in Icertis (Crowe's Contract Management System), Crowe Exchange (file sharing), and with Crowe Legal dept. as required AR/WIP Management - working closely with Delivery Operations personnel to provide reporting for Principals and execute on decisions made Work with Delivery Operations Leaders and personnel on billing events Work with DU Leaders on crafting and distribution of DU-wide and sub-group communications, calendars, employee recognition, and involvement in the planning of and execution of special projects as needed Submit Monthly Pre-sold billing events Specific duties relative to Alliance program management as required User Administration and systems access management for select systems as required ; work with appropriate Partner (s) on IT software approvals as needed Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities, including experienced, campus and contractor new hires Monitoring, follow-up communications, and escalations regarding Crowe Universtiy Required Trainings and CPE Requirements Recruiting assistance , including requisition management and interview process coordination Sales commitment call preparation & attendance, pipeline reporting and/or other duties as identified by RevOps Partner(s)/Lead(s) Support delivery operations with time reporting review and comparisons as required Assist in expense approvals as determined by Partner(s) Liaison with People Operations team/HR as required , including recognition/rewards process, promotion cycles, and role definition/team development Improve operational excellence through socialization and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. Experience & Requirements Our ideal candidate will possess the following skills: Undergraduate degree (or comparable experience) in Accounting, Finance, Business Operations; related Masters education preferred 5+ years of related experience in accounting, business analysis/reporting, project management, or an equivalent combination of relevant education and/or experience Strong prior experience in Crowe Business Operations highly preferred Strong preclusion to critical and strategic thinking in all efforts, with proven problem-solving and analytic skills Proven ability to work well both collaboratively and independently Team player with a positive can-do attitude; energetic and proactive with the ability to build and maintain solid rapport with various working styles of team members Track record of generating outcomes and effectively communicating with both business and technical teams Strong experience with Microsoft Excel, including formulas, functions, and pivot tables a requirement Experience with Microsoft PowerPoint , SharePoint , and Salesforce a strong plus Demonstrated written, verbal, and technical communication skills with the ability to communicate and align across different business functions and levels Results-driven and comfortable working in a fast-paced, target-driven environment Passion for process-driven quality High degree of professionalism and integrity, with ability to maintain a high degree of confidentiality Excellent organizational, multi-tasking, facilitation, and time management skills The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $112,060.00 to $254,868.00. Our Benefits: At Crowe, we know that great peopleare what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. #J-18808-Ljbffr