Customer Service / Dispatcher

Pack Rat Hauling is looking for a customer service representative/dispatcher to join our team in our Leesburg office. This person will drive customer satisfaction by fielding inquiries, act as a fleet dispatcher, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Using telephones to contact employees
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Clerical and Recordkeeping duties as needed throughout the day

Requirements:

• High School Diploma
• Previous customer service and dispatching experience required.
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• DISPATCH EXPERIENCE REQUIRED
• Local Geographical Knowledge, traffic patterns required.

Starting Rate of Pay $22 per hour

About Pack Rat Hauling:
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Pack Rat Hauling is the number one junk removal, cleanouts and dumpster rentals service that serves Northern Virginia including areas such as , , , , , , and more. Pack Rat Hauling offers a full line of , , , property cleanup, recycling general labor services, and a variety of different sized dumpster rentals.
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Pack Rat Hauling benefits include:

Paid Time OFF
Paid Sick Days
Health Insurance Reimbursement
401K Retirement

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