Housekeeping Supervisor

General Responsibilities

This position is responsible for assisting the General Manager in the direction and coordination of the housekeeping department activities to meet the mission and standards of guest satisfaction, property appearance, and employee support established by Stoney Creek Hotel & Conference Center.

Supervision Received/Provided

This position receives moderate supervision from the General Manager.

Essential Duties

• Greet guests and staff in a friendly, welcoming manner and provide assistance when possible and as requested. Coordinate staff and management if unable to resolve alone.
• Complete the essential duties outlined in the job description of the General Manager in their absence or as requested by management
• Inspect vacant clean and vacant ready rooms, public areas, public restrooms, laundry room, back of the house (administrative areas), and housekeeping carts to make certain standards for overall hotel cleanliness are being met throughout the day
• Responsible for assigning keys and enforcing hotel key control policy
• Complete "Room Assignment" sheets and distribute to Housekeepers as required. Assign rooms to yourself when needed
• Update system reflecting available rooms throughout the day as required; notify the front desk of any room status changes and maintenance problems
• Review Front Desk "Comment Log" and meet guest requests within guidelines
• Assist GM in recording and proper storage of lost and found items
• Assist Housekeepers and Publics to maximize efficiency and complete assignments in a timely manner. Inspect for proper completion of tasks.
• Clean guest rooms or public areas as needed
• Monitor laundry room to make certain the laundry process is being completed properly and complete tasks to meet business demands
• Assist with duties and complete tasks if assigned or requested in our breakfast area
• Report on damage, hazards or defective equipment to supervisor
• Assist with duties of others as requested by management

Task List

• Monitor the working pace of Housekeepers per room, the breaks and meal periods, and hours worked per week to determine if policies and guidelines are followed.
• Determine when additional Housekeepers are needed or can be taken off schedule, contact Housekeepers in the event of need
• Use job descriptions of Housekeepers to assure all tasks are being performed to standard
• Check lint traps of dryers. Load, operate and unload washer and dryer - fold linens, as needed.
• Unlock and secure all storage areas as needed. Restock and organize linen storage units, rooms, or closets as trained
• Assist in the labeling of chemical bottles, training in the proper usage of all cleaning products used by the department, and making certain the required MSDS sheets are in place and up to date
• Assist guests or hotel staff with requests for clean linen or other room supplies
• Walk the property and check to make certain cleanliness standards are maintained
• Assist with scheduling department interviews and interviewing prospective employees
• Assist with shuttle service if assigned and policy requirements for driving a company vehicle are met
• Assist with formal counseling or disciplinary action of department staff as needed or as requested

Other Duties

• Attend and participate in all property or department meetings as requested
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request.
• Train Housekeepers and others as needed
• Perform special projects based on capabilities and knowledge

Required Education/Certifications/Training/Experience

• Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures, and be able to train staff in these areas
• Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use the protective equipment provided. Be able to train staff in these areas
• Report on accidents, injuries, near misses and property damage to supervisor
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities:

• Must be qualified and able to operate commercial washer and dryer, vacuum, carpet cleaner and similar commercial equipment used to clean linen, and maintain the hotel
• Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position.

Benefits of working at Stoney Creek Hotels

• Paid Onboarding
• Paid Training
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
• Paid Holidays for holidays worked (double time!)
• Hotel room discounts
• Opportunities for career progression
• A thriving culture that provides genuine hospitality
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
  • eligible the first of the month following 60 days of employment
• Paid vacation and sick leave