Account Manager

Job description

Account Manager
Job Description
Title: Account Manager
Department: Customer Service

Job Summary
The Account Manager is a critical project management and interface role between, multiple departments
within our organization, and our customers to ensure our current and potential future customer’s needs
are exceeded.
The Account Manager is a post-order customer liaison that will provide product and service information, as
well as, resolve any emerging problems that our customers might face with accuracy and efficiency. They
will provide support to our customers and various departments within the organization to execute accurate
order management including addressing customer complaints per established departmental procedures;
assisting in invoice quality; assist with the deployment of all customer information requirements including
reports, order status, etc. In essence, the Account Manager will be the single point of contact for all
customer orders.
The Account Manager will provide guidance as needed to the account coordinators to ensure proper
resources are assigned to orders while balancing both internal efficiency targets as well as specific customer
requirements. Resources include field engineers, subcontractors, direct ship vendors and OEM’s. The
Account Manager will also be responsible to follow-up with any afterhours emergencies that occurred
during non-business hours to ensure completion, invoicing as well as any possible root cause analysis
required.
Summary of Essential Job Functions
The primary duties and responsibilities of the Account Manager will include, but not be limited to:

• Manage customer communications (calls and e-mails) on orders while maintaining active

communication with the sales team, internal departments, account coordinators, to assure
completion of orders

• Accomplish accurate data entry by analyzing and obtaining information received from customer

orders, must ensure data, including financials, are properly set up in the required company systems

• Verify and review orders received to ensure validity while meeting the company’s defined Terms

and Conditions

• Provide timely and accurate information to incoming customer orders and product knowledge

requests

• Ensure proper and efficient resource coordination for all customer orders

• Follow up on orders to ensure processing by specified dates. Confers with various departments in

the organization when necessary to ensure the highest level of service

• Review key material procurement & logistics requirements for alternatives as needed to meet

customer requirements

• Other responsibilities as dictated by requirement and corporate dynamic

Requirements

• Bachelor or Associate degree preferred or equivalent work experience with 3-5 years in a Customer

Service/Project Management role

• Must be able to work in high stress, high demand environment
• Must possess excellent oral and written communication skills
• Ability to organize and manage multiple priorities
• Good time and project management skills
• Strategic and Tactical thinker and multi-tasker
• Strengths in problem solving follow up and details
• Problem analysis and problem resolution at a functional level
• Strong customer orientation
• Proficient computer skills (Word, Excel, PowerPoint)
• Working experience with NetSuite System or similar is a plus
• Ability to work well with others
• Self-motivated
• Attention to detail

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

THE HIGHLIGHTS

• Ongoing education via our web portal, Unified Power University, and at our World-Class Training Center
• Competitive benefits that start on your first day of employment: Medical, Dental, Vision, 401(k) with Company Match, Company Paid Life Insurance, Company Paid Short- & Long-Term Disability
• Vacation & Personal/Sick Paid Time Off
• Opportunity for career advancement within our growing organization

OUR CORPORATE VALUES

• SAFETY FIRST - ‘Safety Doesn’t Happen by Accident!’
• PERSONAL INTEGRITY & ACCOUNTABILITY – ‘In All We Do!’
• KNOCK-THEIR-SOCKS-OFF – ‘Customer Satisfaction Always!’
• BEST-IN-CLASS – ‘Employee Career Satisfaction!’
• SUSTAINED, PROFITABLE GROWTH FOCUS!

Unified Power is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with NetSuite Systems or similar

Experience:

• Customer service: 3 years (Required)

Work Location: One location