Payments Representative

Job Title: Payment Representative

Department: Billing & Collections

Reports To: Billing & Collection Supervisor

FLSA Status: Non-Exempt

Classification: Clerical

Wage Scale Designation: C-6

General Statement of Duties

Under the direct supervision of the Billing & Collection Supervisor, this position is responsible for performing cashier work, which includes payment processing for all monies paid to Brookings Municipal Utilities. Performs routine daily, weekly and monthly duties to help insure accurate and complete payment records. This position is responsible for supporting other collection staff as directed.

Typical Duties and Responsibilities

1. Receives, processes and deposits daily cash receipts for utility and communication services.
2. Record customer payments and maintain payment records along with supporting data.
3. Responsible for ensuring cash drawer is balanced and financial assets remain secure according to established procedures.
4. Assists customers and performs various duties on a regular basis in support of the collection function for utility and communication services.
5. Assists customers with registering online for account access and online payment functionality.
6. Assists with the reconnection of wireline telephone service for customers disconnected for non-payment.
7. Processes payments returned by banks, updates customer account, and initiates collection procedures.
8. Responsible for processing payments from the Low Income Energy Assistance Program (LIEAP) and providing usage records to LIEAP for BMU Electric customers.
9. Monitor expiration dates and declined activity of auto-pay credit card customers; initiates customer contact to update their information as needed.
10. Performs other duties as assigned.

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

1. High School Diploma or G.E.D.
2. Graduation from postsecondary school in Business, Accounting, or Finance preferred or the equivalent thereof or acceptable combination of high school education and experience in a related field.
3. Employee must possess knowledge or ability to learn delinquent collection procedures.
4. Employees must possess the ability to review and analyze records.
5. Employee must possess knowledge on general office practices, procedures, and office equipment such as computers, phones, photocopiers, scanners, and fax machines.
6. Employee must have the ability to type 40 WPM accurately.

Language Skills

1. Ability to read and comprehend simple to complex instructions, short correspondence, and memos.
2. Ability to effectively communicate both written and verbally.
3. Ability to communicate, establish and maintain an effective working relationship with co-workers, vendors and the public.

Certification, Testing and Examination

1. Possession of a valid driver’s license.
2. Other such testing as deemed necessary by Brookings Municipal Utilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

1. Frequently required to stand; walk; sit; speak; hear; use hands to handle, or feel; and reach with hands and arms.
2. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
3. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

1. While performing the duties of this position, the employee regularly works in an indoor office environment.
2. Normal indoor conditions of heat, humidity, and dust.
3. Position involves regular contact with other employees and members of the public.
4. The noise level in the work environment is usually minimal.

Typical Performance Requirements

The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position.

1. Employee is expected to meet performance standards communicated by the supervisor.
2. Employee is required to adhere to the guidelines presented in the Personnel Policy Manual.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Nothing in this job description restricts management's right to assign or reassign the duties and responsibilities of this job at any time.