Shift Manager- Lakeside Grill

Exciting Opportunity at Lakecrest Hotel and Casino! 

Are you ready to make a splash in the hospitality industry? Join us at the brand-new Lakeside Bar & Grill, nestled within the luxurious Lakecrest Hotel and Casino. We're seeking dynamic individuals who are passionate about providing exceptional service and creating unforgettable experiences for our guests.

Who says you can't choose your family?

We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.

We are looking for employee-focused leaders to fulfill management position.

Whats in it for you?

The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day?

Benefits, Bonuses, Vacation, Paid Holidays, 401K and Competitive Salaries.

Employee Referral Program ($200 for each employee referred)

OUR MISSION:

Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.

#PASSIONISWHATFUELSUS

POSITION DESCRIPTION:

As a shift manager, you will play a crucial role in ensuring the smooth operation of the restaurant during your assigned shifts. Your responsibilities will include overseeing the performance of team members, maintaining quality standards, and providing excellent customer service. You will work closely with management to uphold the Traditions' policies and procedures while fostering a positive work environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Embodies Traditions Mission, Vision, and Core Values
• Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the General Mangers requests
• Sets PACE & TONE for the shift. Motivates staff to achieve results
• Delegate tasks effectively to team members, ensuring all responsibilities are completed efficiently and accurately.
• Motivate and inspire team members to maintain high standards of performance and customer service.
• Lead by example, demonstrating professionalist, efficiency, and a strong work ethic.
• Provide training and guidance to new hires, facilitating their integration into the team.
• Oversee all aspects of shift operations, including opening and closing procedures, ensuring adherence to company policies and procedures.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
• Monitor inventory levels and coordinate with management to replenish supplies as needed.
• Address any issues or concerns that arise during the shift promptly and effectively.
• Monitor the quality of food and service, taking corrective action as necessary to maintain customer satisfaction.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
• Monitor food preparation and presentation to ensure consistency and quality standards are met.
• Establish minimum standards for employee performance and guest service
• Ensure that all guests receive exceptional service by greeting them warmly, addressing any inquiries or concerns, and resolving issues promptly.
• Monitor employee and guest activities in order to ensure liquor regulations are obeyed
• Order and purchase equipment and supplies when directed
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
• Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
• Schedule staff hours and assign duties
• Take dining reservations
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
• Ensures each employee who serves or handles alcoholic beverage has a valid Liquor licenses from the ABLE Commission and Chickasaw Mixed Beverage Permit on premise
• Other projects as requested
• This position is located within The Chickasaw Nation's Casinos. 

OTHER DUTIES AND RESPONSIBILITIES:

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
• Uniforms and/or clothing should always be business professional
• Create and support an environment based on Teamwork by helping a fellow employees or guests without a second thought
• Superior attendance and punctuality
• Attendance in mandatory meetings, training, workshops, and/or seminars
• Adhere to organization policies and procedures
• Ensures the staffs always wears slip resistant shoes
• Ensures all staff members use a safety belt when lifting objects over 20lbs

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
• Knowledge of laws, legal codes, government regulations regarding the food service industry
• Excellent oral and written communication skills
• Expert computer skills, ability to compose and create reports, letters, memos, and procedures
• Mature judgment and professionalism in handling all matters
• Ability to read and understand information and ideas presented in writing
• Excellent math skills
• Excellent organization and problem solving skills
• Knowledge of InfoGenesis software

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Reaches, bends, stoops, lifts, carries and pushes.
• Lifts and carries supplies, and cases, weighing up to 30 lbs
• Essential hand/eye coordination
• Work is normally performed in a typical interior restaurant/bar/casino work environment
• Noise level is moderate to high
• Moderate or high exposure to cigarette smoke when on property
• Limited exposure to physical risk
• Moderate physical effort required

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

LSGMGT123