Golf Guest Services I, II, III

Job Title: Golf Guest Services I, II, III (depending upon experience)
Department: Recreation
Classification: Non-Exempt/Seasonal

Pay Based Upon Experience (see grades below)

Golf Guest Services I: Hiring Range (hourly): $14.98/min - $16.48/mid - $17.98/max
Golf Guest Services II : Hiring Range (hourly): $16.66/min - $18.32/mid - $19.99/max
Golf Guest Services III: Hiring Range (hourly): $18.41/min - $20.34/mid - $22.19/max

Position Summary: Performs a variety of tasks for the Aspen Golf Course in support of the Recreation Department. This position could also split time and responsibilities with the maintenance staff.
Supervision Exercised and Received: Position works under the supervision of the Head Golf Professional with the assistance of the Professional staff and Golf Specialist team.

Essential Job Functions:
Customer Service
* Greets and assists visitors while providing positive and informative information to patrons
* Direct guests, in a friendly and helpful manner, to different locations at the golf course
* Assists guests with their personal items and golf clubs when needed
* Able to anticipate guests needs without direction
* Able to collectively maintain a positive atmosphere during all times and with all guests
Responsibilities
* Assists with the daily arrangement and organization of outside services & club house custodial duties:
* Stages & stocks golf carts for daily play
* Charges the batteries of the golf carts daily
* Clean and wash the golf carts daily
* Driving range management:
* Able to operate range equipment independently which includes: Picking cart, attachment to pick balls, ball washer and ball dispenser
* Stage and rotate the driving range per schedule
* Assist the teaching professionals with needed equipment
* Assist with staging the course, carts and driving range for tournaments and events
* Assist monitoring golf cart maintenance and reporting any accidents or damage
* Custodial responsibilities for the club house
* Assist guests with golf cart issues
* GPS maintenance and programming
(Responsibilities are subject to change)

Core Competencies Displays the following key competencies in the overall job performance to include knowledge, skills and abilities:
* Knowledge of relevant equipment, policies, procedures, and strategies to promote an effective and safe golf facility
* Skills in promoting products, services, and events
* Knowledge of basic business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people
* Ability to communicate concisely and effectively through a variety of methods such as: email, telephone, and verbally
* Ability to recognize problems and effectively work independently or with others to reach a viable solution
* Ability to effectively and efficiently provide exceptional customer service and possess the ability to take necessary steps to assist customers with their needs with a pleasant attitude
* Possesses interpersonal skills including understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations
Other duties and expectations as assigned.
Minimum Requirements:
Education: High School Diploma or GED equivalent.
Experience: Preferred if applicants have a minimum of one years' experience with golf course atmospheres and operations
Technical Knowledge: Must be able to promptly reply to phone calls, text messages, and emails.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date if it is determined that the applicant must drive a vehicle.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon passing a Criminal Background Check.
Position Type and Work Hours: Seasonal, hours may vary between 16-40 hours per work week, Monday through Sunday, typically April through October.
Early Mornings & Evenings/Weekends: This position requires the applicant to be able to work any day of the week. Hours will vary and include early mornings and evenings.
Holidays: Required to work during holiday periods.

Work Environment:
* Indoors: Custodial work in the restrooms and locker rooms.
* Outdoors: Majority of the time working outside either standing or walking.
Essential Physical Requirements:
* Lifting & Carrying: Occasionally up to 50 lbs. such as golf equipment, boxes, equipment, etc.
* Physical: Reaching, standing, sitting, typing, talking, crouching, kneeling, seeing, driving, and hearing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.