Retail Warehouse Operations Supervisor

**Retail Warehouse Operations Supervisor** Location **Kelso, WA (Wilco)** Employment Status **Full Time, Benefits Eligible** Pay range **46,000.00 - 52,000.00** **Retail Warehouse Operations Supervisor**

***JOB PURPOSE:*** To deliver on the mission of Wilco by profitably providing superior customer service.

***JOB SUMMARY:*** Profitably lead and supervise a select portion of a retail store location including: warehouse and stocking operations, inventory control and receiving activities, facility image, personnel.

***Essential Job Responsibilities Include But Are Not Limited To The Following:***

- Supervise warehouse, stocking, inventory and receiving personnel including staff selection with the Retail Manager, training, mentoring, coaching and performance appraisal development and delivery to employees.

- Assist with location sales and customer service using established retail customer service standards.

- Maintain store facility, backstock, warehouse, yard, and location equipment using established retail image standards.

- Direct location merchandise management including receiving, stocking, warehousing, and selling of product utilizing procedures established by retail store operations.

- Ensure check-in and merchandise receiving complies with established standards.

- Participate in creating work schedules for assigned teams or team members with guidance from Retail Manager.

- Execute annual operating budgets for the store location including sales and margin projections and expense control.

- Ensure responsibilities of the Inventory Specialist position are delivered on.

- Assist with eCommerce fulfillment, staging, and loadout activities as required.

- Operate forklift, delivery truck, tractor (if applicable) as needed.

- Run, monitor, update, review, and act on system reports as assigned.

- Communicate product outages and special customer situations to managers.

***Other Responsibilities Include But Are Not Limited To The Following:***

- Ensure stocking process including the log, OOS scan, and store-wide pick lists are being generated and worked to completion.

- Participate in special project work when requested.

- Ensure that customers are greeted and their needs matched with the relevant person or department.

- Correctly stock merchandise utilizing established stocking and merchandising directives.

- Unload, check-in, stock, assemble and organize warehouse and yard merchandise utilizing established procedures.

- Coordinate retail customer deliveries per established standards.

- Some store and warehouse merchandise assembly maybe required.

- Attend regular and special meetings as required.

- Willingness to attend continuing education courses on leadership, supervision, etc.

- Knowledge, understanding, and training of safety procedures and the casualty investigation process.

***Special Skills/Training***

- Knowledge of management, supervision practices, principles, and regulations.

- Knowledge of industry and support of company core values.

- Skill to operate computer systems and automated office machines.

- Ability to communicate effectively both verbally and in writing to customers and staff.

- Ability to interact effectively with customers and co-workers.

- Skill to operate a forklift, tractor, and other facility equipment safely and efficiently.

- Valid drivers license with clean driving record.

***Experience/Education***

- 3 years retail experience.

- One year retail supervision experience.

- High school diploma or equivalent experience.

***Physical Requirements***

- Regular bag/bale lifting.

- Prolonged standing and repetitive bending.

***Working Conditions***

- Indoor/outdoor work.