Banquet Manager

** Banquet Manager**

**Job Category****:** Food and Beverage Mgmt **Requisition Number****:** BANQU005301 Showing 1 location **Job Details**

**Description**

**ESSENTIAL SKILLS**

- Ability to understand Guests service needs.

- Ability to be well organized, maintain concentration, prioritize and complete all work assigned.

- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

- Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

- Ability to perform job functions with minimal supervision.

- Ability to work cohesively with co-workers and other departments as part of a team.

- Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

- Ability to plan, prioritize and organize work.

**ESSENTIAL QUALIFICATIONS**

- High School graduate

- Minimum four years experience in first class banquet operations in the position of banquet captain.

- Ability to satisfactorily communicate verbal and written English with Guests, management and co-workers.

- Ability to compute basic mathematical calculations.

- Ability to adhere to posted work schedule and arrive on time with impeccable professional appearance.

**DESIRABLE QUALIFICATIONS**

- Bachelors degree in Hospitality Management or related field.

- Ability to communicate in a second language, orally and in written form, preferably Spanish.

- Certification in alcoholic awareness program.

- Certification in C.P.R.

- Certification in First Aid.

**ESSENTIAL SKILLS**

- Ability to understand Guests service needs

- Ability to be well organized, maintain concentration and think clearly when providing service to Guest.

- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

- Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

- Ability to work cohesively with co-workers as part of a team.

**ESSENTIAL JOB FUNCTIONS**

- Interview and hire staff.

- Train, motivate and monitor staff performance to ensure that guests consistently receive outstanding service.

- Prepare payroll.

- Schedule and assign duties for all department staff.

- Select and train captains and servers in technical as well as the service aspects:

- Conduct pre-meal briefings

- Monitor service during meals

- Provide sample setups for each meal

- Conduct pre-meal employee inspection

- Responsible for table settings, service orchestration and housekeeping during meal service.

- Responsible for maintenance and overall appearance of banquet rooms to include cleanliness, attractive decorations, etc.

- Responsible for customer signature on each banquet check and securing payment for each banquet event.

- Familiar with operating procedures of kitchen, housepersons, bars and stewards department.

- Supervise bar service during the function.

- Responsible for the financial performance of Banquet Service, Banquet Beverage and Conference Services.

- Schedule according to staffing guidelines.

- Control food/beverage flow to and from function rooms recognizing that all products are hotel property prepared for the exclusive consumption of the client.

- Control setup and breakdown of china, glass and silverware according to standard operating procedures. Particular emphasis must be placed on tray breakdown (servers).

- Control linen usage and return.

- Responsible for proper use of equipment used in servicing food and beverage functions. Recommend repairs, maintenance, and replacement where applicable.

- Co-responsible for food quality through friendly and close cooperation with the banquet chef and kitchen.

- Responsible for maintaining a high rapport with the catering department, kitchen, and all other departments to ensure quality guest service.

- Responsible for service of outside catering events.

- Other duties as assigned by Director of Catering or management.

**The Hilton Washington Dulles is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)