Account Manager (SMB Sales Specialist)

Account Manager

OVERVIEW:

Skillsoft is seeking an experienced, motivated, and successful Account Manager to manage a portfolio of existing SMB and/or Mid-Market accounts. The Account Manager will possess a track record of consistently exceeding goals for revenue retention, growth, and customer satisfaction.

Opportunity Highlights:

• Exceed quarterly and annual retention and growth targets (NRR) for assigned accounts.
• Consult with economic buyers, champions, and other stakeholders to understand the customer's workforce upskilling and reskilling needs, business challenges, and key goals.
• Develop and execute account strategies considering customer market segment, annual spend, growth potential, current Skillsoft solution footprint, workforce transformation needs, current license consumption, content usage, engagement, etc.
• Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs.
• Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customers achieve value realization, leading to renewal and expansion.
• Generate, update, and close renewal and expansion opportunities and ensure forecast accuracy.
• Meet all requirements related to CRM hygiene including Account Health, activities, contacts, communications records, NPS, etc.
• Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes and proposals and/or RFP responses, and executing contracts.
• Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth.

Skills & Qualifications:

• 3 - 5 years proven sales or account management track record
• Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
• Bachelor's degree preferred
• Experience in managing customer relationships in a B2B environment
• Sales experience in a technology-oriented field is preferred
• Proficiency in Microsoft Office products
• Working Knowledge of Salesforce.com is preferred
• Formal understanding of Solution/Consultative Selling
• Formal understanding of the different steps involved in a sales cycle and must know how to leverage each stage in the sales cycle to advance the sale
• Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
• Excellent ability in analyzing opportunity to cross-sell and upsell potential within existing books of business
• Proven ability to prospect and manage a designated territory to maximize revenue growth
• Ability to manage multiple relationships within an organization
• Strong relationship-building and consulting skills
• Operates with a sense of urgency and has a positive, winning attitude
• Excellent written / verbal communication skills to interact with senior level corporate management
• Experience using tools to conduct virtual client meetings and presentations
• Proactive with a strong sense of urgency and competitive drive.
• Independent, entrepreneurial mindset with ability to make independent decisions.
• Influential, and enthusiastic communicator.
• Adaptable, embraces change.
• Collaborative team player, working across various teams within the organization.
• Customer service minded.
• Strong attention to detail, organized and goal oriented.

Target base salary range for this job requisition is anticipated to be approximately $85,000 - $90,000 annualized with average on target earnings includingcommissions of approximately $105,000 - $115,000 annually.

We also offer full benefits.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• READY
• TRUE